• Resolved amyskea

    (@amyskea)


    Your plugin was updated and then

    Today I was unable to edit a product.
    I had added a new product was about 2 weeks ago, and we edit quite frequently, so problem has occured since then.
    When I pressed the button to extend the short description, it wouldn’t open
    When I pressed screen options / help at the top, they wouldn’t open.
    The long description has a short code – this is interesting – it is there, but the text is white so doesn’t show.
    I could change categories
    I couldn’t change tags
    I could change price and attributes

    I then got an email from WordPress

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Facebook for WooCommerce.

    I disabled the plugin and everything worked like normal.
    I checked, by activating it again, and then nothing worked again.

    This is very frustrating.
    Please fix this bug. I will not be activating this until it is fixed.
    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello there,

    We are sorry about your experience. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    We’d like to help you resolve the issue that is causing WooCommerce to crash.

    Hello,

    Can you provide the critical error message received?

    Can you also provide a copy of your site’s System Status, please? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? That will help to take a closer look. Thanks.

    Thread Starter amyskea

    (@amyskea)

    Hi

    Error Details
    =============
    An error of type E_ERROR was caused in line 46 of the file /home/customer/www/potatohouse.co.uk/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin/Products.php. Error message: Uncaught TypeError: Argument 1 passed to SkyVerge\WooCommerce\Facebook\Admin\Products::render_google_product_category_fields_and_enhanced_attributes() must be an instance of WC_Product, bool given, called in /home/customer/www/potatohouse.co.uk/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin.php on line 1393 and defined in /home/customer/www/potatohouse.co.uk/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin/Products.php:46
    Stack trace:
    #0 /home/customer/www/potatohouse.co.uk/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin.php(1393): SkyVerge\WooCommerce\Facebook\Admin\Products::render_google_product_category_fields_and_enhanced_attributes(false)
    #1 /home/customer/www/potatohouse.co.uk/public_html/wp-includes/class-wp-hook.php(308): SkyVerge\WooCommerce\Facebook\Admin->add_product_settings_tab_content('')
    #2 /home/customer/www/potatohouse.co.uk/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
    #3 /home/custome

    And the Site System Status is

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.potatohouse.co.uk
    Site address (URL): https://www.potatohouse.co.uk
    WC Version: 7.0.1
    REST API Version: ? 7.0.1
    WC Blocks Version: ? 8.5.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1q-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.39-42-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.0.1
    WC Database Prefix: wp_
    Total Database Size: 788.61MB
    Database Data Size: 491.25MB
    Database Index Size: 297.36MB
    wp_woocommerce_sessions: Data: 0.56MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 5.52MB + Index: 3.52MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 58.59MB + Index: 62.17MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_lhf_sf_curl_payload: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_pimwick_gift_card_activity: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
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    wp_wc_customer_lookup: Data: 2.15MB + Index: 1.21MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 5.54MB + Index: 4.01MB + Engine MyISAM
    wp_wc_order_stats: Data: 1.56MB + Index: 0.99MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
    wp_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
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    wp_wdp_orders: Data: 2.48MB + Index: 1.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
    attachment: 716
    br_filters_group: 1
    br_labels: 32
    br_products_of_day: 5
    br_product_filter: 4
    client: 12
    cms_block: 114
    custom_css: 3
    custom_order_status: 9
    elementor_library: 14
    es_template: 2
    feedback: 41
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    mailmunch_page: 1
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    mega_menu: 3
    nav_menu_item: 106
    oembed_cache: 5
    page: 31
    phoen_ticket_systems: 3
    popup_theme: 6
    portfolio: 9
    post: 38
    product: 139
    product_variation: 550
    responsive_accordion: 6
    shop_coupon: 81
    shop_order: 23856
    shop_order_refund: 84
    tablepress_table: 2
    team: 3
    testimonial: 5
    tmm: 1
    vc_settings_preset: 3
    vtprd-rule: 1
    wb-custom-tabs: 10
    wc_category_slider: 6
    wishlist: 51
    woodmart_slide: 2
    woo_product_tab: 1
    wpforms: 1
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (42) ###
    
    AcyMailing integration for WooCommerce: by AcyMailing Newsletter Team – 4.3
    AcyMailing: by AcyMailing Newsletter Team – 7.9.6
    Admin Menu Editor: by Janis Elsts – 1.10.4
    Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.1.6
    WooCommerce Advanced Product Labels: by BeRocket – 1.2.3.9
    All in One SEO Pro: by All in One SEO Team – 4.2.7.1
    Broken Link Checker: by WPMU DEV – 1.11.19
    Clone Woo Orders - Free by WP Masters: by WP Masters – 1.0.2
    Code Snippets: by Code Snippets Pro – 3.2.1
    Custom Order Status for WooCommerce: by Tyche Softwares – 2.1.1
    Elementor: by Elementor.com – 3.8.0
    Folders: by Premio – 2.8.7
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.10.0
    Guest Author: by WebFactory Ltd – 2.2
    Product Sales Report Pro for WooCommerce: by WP Zone – 2.2.28
    Order Delivery Date for WooCommerce (Lite version): by Tyche Softwares – 3.18.0
    Product Sales Report for WooCommerce: by Aspen Grove Studios – 1.5.1
    PW WooCommerce Copy Coupon: by Pimwick
    LLC – 1.24
    
    PW WooCommerce Gift Cards: by Pimwick
    LLC – 1.220
    
    SiteGround Optimizer: by SiteGround – 7.2.5
    SiteGround Security: by SiteGround – 1.3.6
    Simple Page Ordering: by Jake Goldman
    10up – 2.4.2
    
    Smart Manager - WooCommerce Advanced Bulk Edit, Inventory Management & more...: by StoreApps – 7.1.0
    Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.3
    Temporary Login Without Password: by StoreApps – 1.8.0
    Waitlist woocommerce( Back in stock notifier ): by  – 2.5.2
    Custom Product tabs for WooCommerce: by Web Builder 143 – 1.1.2
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.0
    WooCommerce Order Navigation: by woosmartcod.com – 1.1
    Product Filter by WooBeWoo: by WooBeWoo – 2.2.2
    WooCommerce to add ajax help: by Grem Lucci – 2.4.2
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.16
    WooCommerce PayPal Payments: by WooCommerce – 1.9.5
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.2.4
    PDF Invoices & Packing Slips for WooCommerce - Premium Templates: by WP Overnight – 2.19.1
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
    Stock Manager for WooCommerce: by StoreApps – 2.9.0
    WooCommerce Xero Integration: by WooCommerce – 1.7.33 (update to version 1.7.50 is available)
    WooCommerce: by Automattic – 7.0.1
    Woodmart Core: by  – 1.0.35
    Smush: by WPMU DEV – 3.12.3
    WPForms Lite: by WPForms – 1.7.7.2
    
    ### Inactive Plugins (7) ###
    
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
    Facebook for WooCommerce: by Facebook – 2.6.29
    Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.5
    Query Monitor: by John Blackbourn – 3.10.1
    WooCommerce First Data Payeezy Gateway: by SkyVerge – 4.9.0
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.9
    
    WP Overnight Sidekick: by WP Overnight – 2.5.1
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Must Use Plugins (1) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: variable (variable)
    pw gift card (pw-gift-card)
    simple (simple)
    grouped (grouped)
    external (external)
    
    Taxonomies: Product Visibility: rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    outofstock (outofstock)
    rated-4 (rated-4)
    rated-5 (rated-5)
    exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    featured (featured)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?
    
    ### WC Pages ###
    
    Shop base: ? Page not set
    Basket: #11516 - /my-potato-sack-basket/
    Checkout: #597 - /checkout/
    My account: #598 - /my-account-2/
    Terms and conditions: #5549 - /termsconditions-and-privacy-statement/
    
    ### Theme ###
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: https://xtemos.com
    Child Theme: ?
    Parent Theme Name: Woodmart
    Parent Theme Version: 7.0.0 – 7.0.3 is available
    Parent Theme Author URL: https://themeforest.net/user/xtemos
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php version 4.4.0 is out of date. The core version is 7.0.1
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php version 3.6.0 is out of date. The core version is 7.1.0
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
    woodmart/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
    woodmart/woocommerce/single-product/add-to-cart/grouped.php version 4.8.0 is out of date. The core version is 7.0.1
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: GB
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-11-09 06:06:41 +00:00
    Options: ?
    Notes: 63
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 13,790
    Oldest: 2022-10-21 08:59:03 +0100
    Newest: 2022-11-08 18:05:44 +0000
    
    Failed: 5,412
    Oldest: 2020-10-16 18:31:23 +0100
    Newest: 2022-10-30 14:34:39 +0000
    
    Pending: 15
    Oldest: 2022-11-08 18:07:35 +0000
    Newest: 2022-11-14 14:13:06 +0000
    
    ### Status report information ###
    
    Generated at: 2022-11-08 18:07:52 +00:00
    
    Thread Starter amyskea

    (@amyskea)

    Store Activity
    System status
    Tools
    Logs
    Scheduled Actions
    Logs
    themehigh
    We heard you!

    The free version of the WooCommerce Checkout Field Editor plugin is now loaded with more field types. We would love to know how you feel about the improvements we made just for you. Help us to serve you and others best by simply leaving a genuine review.
    Yes, today Already, Did Maybe later Nah, Never
    themehigh
    facebook_for_woocommerce-2022-11-08-1bd28f62c7a88970d00cd3ca98888336.log Delete log

    11-08-2022 @ 00:03:40 – Request
    method: POST
    uri: https://graph.facebook.com/v13.0/1323131721218374/events
    user-agent: Facebook-for-WooCommerce/2.6.28 (WooCommerce/7.0.1; WordPress/6.1)
    body: {“data”:[{“action_source”:”website”,”event_time”:1667865820,”event_id”:”0aad7562-9568-4078-b178-fa774176ba8e”,”event_source_url”:”https:\/\/www.potatohouse.co.uk\/product\/aura\/”,”custom_data”:{“content_name”:”Aura”,”content_ids”:”[\”wc_post_id_11389\”]”,”content_type”:”product_group”,”contents”:”[{\”id\”:\”wc_post_id_11389\”,\”quantity\”:1}]”,”content_category”:”Band F”,”value”:false,”currency”:”GBP”},”user_data”:{“client_ip_address”:”66.249.76.92″,”client_user_agent”:”Mozilla\/5.0 (compatible; Googlebot\/2.1; +http:\/\/www.google.com\/bot.html)”,”fbc”:””,”fbp”:””},”event_name”:”ViewContent”}],”partner_agent”:”woocommerce-7.0.1-2.6.28″}
    duration: 0.08458s

    11-08-2022 @ 00:03:40 – Response
    code: 400
    message: Bad Request
    body: {“error”:{“message”:”Invalid parameter”,”type”:”OAuthException”,”code”:100,”error_subcode”:2804019,”is_transient”:false,”error_user_title”:”Server-side API parameter error”,”error_user_msg”:”Param $[‘data’][0][‘custom_data’][‘value’] must be a number”,”fbtrace_id”:”AwjyprdEaY4L0_4KFB7ZPfY”}}

    11-08-2022 @ 00:03:40 – Could not send Pixel event: OAuthException: Param $[‘data’][0][‘custom_data’][‘value’] must be a number
    11-08-2022 @ 00:03:42 – Request
    method: POST
    uri: https://graph.facebook.com/v13.0/1323131721218374/events
    user-agent: Facebook-for-WooCommerce/2.6.28 (WooCommerce/7.0.1; WordPress/6.1)
    body: {“data”:[{“action_source”:”website”,”event_time”:1667865822,”event_id”:”ff9a7eec-5ed3-429d-98d0-2fddaa9e3005″,”event_source_url”:”https:\/\/www.potatohouse.co.uk\/product\/estima\/”,”custom_data”:{“content_name”:”Estima”,”content_ids”:”[\”wc_post_id_38649\”]”,”content_type”:”product_group”,”contents”:”[{\”id\”:\”wc_post_id_38649\”,\”quantity\”:1}]”,”content_category”:”Early Main Crop”,”value”:false,”currency”:”GBP”},”user_data”:{“client_ip_address”:”74.125.151.56″,”client_user_agent”:”AdsBot-Google (+http:\/\/www.google.com\/adsbot.html)”,”fbc”:””,”fbp”:””},”event_name”:”ViewContent”}],”partner_agent”:”woocommerce-7.0.1-2.6.28″}
    duration: 0.08067s

    11-08-2022 @ 00:03:42 – Response
    code: 400
    message: Bad Request
    body: {“error”:{“message”:”Invalid parameter”,”type”:”OAuthException”,”code”:100,”error_subcode”:2804019,”is_transient”:false,”error_user_title”:”Server-side API parameter error”,”error_user_msg”:”Param $[‘data’][0][‘custom_data’][‘value’] must be a number”,”fbtrace_id”:”ARwuS4Q8qPAbgJvhINjPMwn”}}

    11-08-2022 @ 00:03:42 – Could not send Pixel event: OAuthException: Param $[‘data’][0][‘custom_data’][‘value’] must be a number

    [snip:

    Moderator note: Please do not paste HUGE pastes like that here. It breaks things. Use gist.github.com or pastebin.com if you must paste that much, and then paste a link to the pasted stuff here.
    ]

    @amyskea – Thank you for providing more details about the error and the System Status Report (SSR). I appreciate it.

    The error that you’ve stated is not introduced in the latest update. However, while looking into the SSR, I found some discrepancies. The database prefix in the SSR reads

    WC Database Prefix: wp_

    However, WordPress core tables are prefixed like this:

    
    qqWaPcommentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    qqWaPcomments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    qqWaPlinks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    qqWaPoptions: Data: 0.18MB + Index: 0.01MB + Engine MyISAM
    qqWaPpostmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    qqWaPposts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    qqWaPtermmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    qqWaPterms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    qqWaPterm_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    qqWaPterm_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    qqWaPusermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    qqWaPusers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    

    while the rest of the tables are prefixed wp_

    This could be causing conditions that led to the error that you are facing. Would you please provide more information on this change? Were any database changes made recently? Any additional input you provide would help us resolve this issue.

    Thanks,
    Ibrahim

    Hello @amyskea,

    Did you get a chance to look into the discrepancies that I reported from your SSR? Please let us know.

    Thanks,
    Ibrahim

Viewing 6 replies - 1 through 6 (of 6 total)
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