Couldn’t edit a product and then critical error
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Your plugin was updated and then
Today I was unable to edit a product.
I had added a new product was about 2 weeks ago, and we edit quite frequently, so problem has occured since then.
When I pressed the button to extend the short description, it wouldn’t open
When I pressed screen options / help at the top, they wouldn’t open.
The long description has a short code – this is interesting – it is there, but the text is white so doesn’t show.
I could change categories
I couldn’t change tags
I could change price and attributesI then got an email from WordPress
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Facebook for WooCommerce.
I disabled the plugin and everything worked like normal.
I checked, by activating it again, and then nothing worked again.This is very frustrating.
Please fix this bug. I will not be activating this until it is fixed.
Thank you
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Hello there,
We are sorry about your experience. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
We’d like to help you resolve the issue that is causing WooCommerce to crash.
Hello,
Can you provide the critical error message received?
Can you also provide a copy of your site’s System Status, please? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? That will help to take a closer look. Thanks.
Hi
Error Details ============= An error of type E_ERROR was caused in line 46 of the file /home/customer/www/potatohouse.co.uk/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin/Products.php. Error message: Uncaught TypeError: Argument 1 passed to SkyVerge\WooCommerce\Facebook\Admin\Products::render_google_product_category_fields_and_enhanced_attributes() must be an instance of WC_Product, bool given, called in /home/customer/www/potatohouse.co.uk/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin.php on line 1393 and defined in /home/customer/www/potatohouse.co.uk/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin/Products.php:46 Stack trace: #0 /home/customer/www/potatohouse.co.uk/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin.php(1393): SkyVerge\WooCommerce\Facebook\Admin\Products::render_google_product_category_fields_and_enhanced_attributes(false) #1 /home/customer/www/potatohouse.co.uk/public_html/wp-includes/class-wp-hook.php(308): SkyVerge\WooCommerce\Facebook\Admin->add_product_settings_tab_content('') #2 /home/customer/www/potatohouse.co.uk/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #3 /home/custome
And the Site System Status is
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The core version is 7.1.0 woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1 woodmart/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1 woodmart/woocommerce/single-product/add-to-cart/grouped.php version 4.8.0 is out of date. The core version is 7.0.1 woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php Outdated Templates: ? Learn how to update ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: GB WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-09 06:06:41 +00:00 Options: ? Notes: 63 Onboarding: completed ### Action Scheduler ### Complete: 13,790 Oldest: 2022-10-21 08:59:03 +0100 Newest: 2022-11-08 18:05:44 +0000 Failed: 5,412 Oldest: 2020-10-16 18:31:23 +0100 Newest: 2022-10-30 14:34:39 +0000 Pending: 15 Oldest: 2022-11-08 18:07:35 +0000 Newest: 2022-11-14 14:13:06 +0000 ### Status report information ### Generated at: 2022-11-08 18:07:52 +00:00
Store Activity
System status
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Logs
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We heard you!The free version of the WooCommerce Checkout Field Editor plugin is now loaded with more field types. We would love to know how you feel about the improvements we made just for you. Help us to serve you and others best by simply leaving a genuine review.
Yes, today Already, Did Maybe later Nah, Never
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facebook_for_woocommerce-2022-11-08-1bd28f62c7a88970d00cd3ca98888336.log Delete log11-08-2022 @ 00:03:40 – Request
method: POST
uri: https://graph.facebook.com/v13.0/1323131721218374/events
user-agent: Facebook-for-WooCommerce/2.6.28 (WooCommerce/7.0.1; WordPress/6.1)
body: {“data”:[{“action_source”:”website”,”event_time”:1667865820,”event_id”:”0aad7562-9568-4078-b178-fa774176ba8e”,”event_source_url”:”https:\/\/www.potatohouse.co.uk\/product\/aura\/”,”custom_data”:{“content_name”:”Aura”,”content_ids”:”[\”wc_post_id_11389\”]”,”content_type”:”product_group”,”contents”:”[{\”id\”:\”wc_post_id_11389\”,\”quantity\”:1}]”,”content_category”:”Band F”,”value”:false,”currency”:”GBP”},”user_data”:{“client_ip_address”:”66.249.76.92″,”client_user_agent”:”Mozilla\/5.0 (compatible; Googlebot\/2.1; +http:\/\/www.google.com\/bot.html)”,”fbc”:””,”fbp”:””},”event_name”:”ViewContent”}],”partner_agent”:”woocommerce-7.0.1-2.6.28″}
duration: 0.08458s11-08-2022 @ 00:03:40 – Response
code: 400
message: Bad Request
body: {“error”:{“message”:”Invalid parameter”,”type”:”OAuthException”,”code”:100,”error_subcode”:2804019,”is_transient”:false,”error_user_title”:”Server-side API parameter error”,”error_user_msg”:”Param $[‘data’][0][‘custom_data’][‘value’] must be a number”,”fbtrace_id”:”AwjyprdEaY4L0_4KFB7ZPfY”}}11-08-2022 @ 00:03:40 – Could not send Pixel event: OAuthException: Param $[‘data’][0][‘custom_data’][‘value’] must be a number
11-08-2022 @ 00:03:42 – Request
method: POST
uri: https://graph.facebook.com/v13.0/1323131721218374/events
user-agent: Facebook-for-WooCommerce/2.6.28 (WooCommerce/7.0.1; WordPress/6.1)
body: {“data”:[{“action_source”:”website”,”event_time”:1667865822,”event_id”:”ff9a7eec-5ed3-429d-98d0-2fddaa9e3005″,”event_source_url”:”https:\/\/www.potatohouse.co.uk\/product\/estima\/”,”custom_data”:{“content_name”:”Estima”,”content_ids”:”[\”wc_post_id_38649\”]”,”content_type”:”product_group”,”contents”:”[{\”id\”:\”wc_post_id_38649\”,\”quantity\”:1}]”,”content_category”:”Early Main Crop”,”value”:false,”currency”:”GBP”},”user_data”:{“client_ip_address”:”74.125.151.56″,”client_user_agent”:”AdsBot-Google (+http:\/\/www.google.com\/adsbot.html)”,”fbc”:””,”fbp”:””},”event_name”:”ViewContent”}],”partner_agent”:”woocommerce-7.0.1-2.6.28″}
duration: 0.08067s11-08-2022 @ 00:03:42 – Response
code: 400
message: Bad Request
body: {“error”:{“message”:”Invalid parameter”,”type”:”OAuthException”,”code”:100,”error_subcode”:2804019,”is_transient”:false,”error_user_title”:”Server-side API parameter error”,”error_user_msg”:”Param $[‘data’][0][‘custom_data’][‘value’] must be a number”,”fbtrace_id”:”ARwuS4Q8qPAbgJvhINjPMwn”}}11-08-2022 @ 00:03:42 – Could not send Pixel event: OAuthException: Param $[‘data’][0][‘custom_data’][‘value’] must be a number
[snip:
Moderator note: Please do not paste HUGE pastes like that here. It breaks things. Use gist.github.com or pastebin.com if you must paste that much, and then paste a link to the pasted stuff here.
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This reply was modified 2 years, 4 months ago by
Steven Stern (sterndata).
-
This reply was modified 2 years, 4 months ago by
Steven Stern (sterndata).
@amyskea – Thank you for providing more details about the error and the System Status Report (SSR). I appreciate it.
The error that you’ve stated is not introduced in the latest update. However, while looking into the SSR, I found some discrepancies. The database prefix in the SSR reads
WC Database Prefix: wp_
However, WordPress core tables are prefixed like this:
qqWaPcommentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM qqWaPcomments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM qqWaPlinks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM qqWaPoptions: Data: 0.18MB + Index: 0.01MB + Engine MyISAM qqWaPpostmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM qqWaPposts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM qqWaPtermmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM qqWaPterms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM qqWaPterm_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM qqWaPterm_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM qqWaPusermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM qqWaPusers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
while the rest of the tables are prefixed
wp_
This could be causing conditions that led to the error that you are facing. Would you please provide more information on this change? Were any database changes made recently? Any additional input you provide would help us resolve this issue.
Thanks,
IbrahimHello @amyskea,
Did you get a chance to look into the discrepancies that I reported from your SSR? Please let us know.
Thanks,
Ibrahim -
This reply was modified 2 years, 4 months ago by
- The topic ‘Couldn’t edit a product and then critical error’ is closed to new replies.