Couldn’t find Business Profile

Anyone please?

Hi @jaap33,

Thank you for contacting us! Due to recent changes on Meta, our plugin is?returning?an error message “No Accounts Found. Couldn’t find Business Profile“.

We have already notified our developers about this issue, and they are currently investigating it further. Meanwhile, if you want to display a basic feed, you can connect your account as an Instagram Personal Profile (Basic). Please note that some features may not be available in this mode, but you can find more details on this page: Differences between an Instagram Personal and Business account – Smash Balloon.

I will inform you as soon as we have an update or a potential solution from our developers. We apologize for any inconvenience caused and appreciate your understanding.

Thanks! ??

Hi,

Are there any updates on this? I’m still experiencing the issue.

Thank you!

Hey @wisefisher,

There was an issue with the Business Profile connection flow which was resolved on our end last month due to changes in the Meta connection flow. If you are still having issues connecting a Business Profile, please ensure it is set up and connected to a Facebook Page according to our documentation here.

If you’ve set everything up but can’t seem to find the profile when connecting, you can reset the connection with our app to ensure you can re-select the correct information by following our Reauthorization doc here.

If you still have issues with this, please send us a support request using the support form.

Many thanks,
Joel