Couldn’t import all users

  • Resolved justinvawter

    (@justinvawter)


    11 months ago

    I have exported my users (2,500+) and I can open and verify them using excel. However, whenever I try to import it, the page would just be blank and when I refresh the page, I was only able to import around 250 users. Tried it multiple times and the same thing happens.

    File size is 8.7mb. I have already increased my max file upload size to 256mb just in case. What could be the issue here?

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  • Plugin Author Javier Carazo

    (@carazo)

    The problem is not one of file size, but of processing time.

    The import via cron already supports very large file sizes and the export is also done step by step and has no time problems; but we still have to do the normal import, the one that is failing you.

    You have three possibilities: 1) split the file and do it in parts, 2) ask your host to upload the execution times, 3) wait for us to do the step-by-step import there too, but the latter will indeed take some time.

    I cannot confirm you dates.

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