Couldn’t restore the back-up.

Hello,

Sorry for the inconvenience, based on what you provided via email, your issue seems to be related with your website server where you try to restore the website.

As mentioned on email, you need to check your server error logs and see what’s recorded in there when that issue happens, you may also want to contact your hosting company.

Regards

Hey! @jimiero,

Have checked the error_log of my domain, while couldn’t find any recent error related to any plugin and the theme.

Even the support staff of hosting service provider are trying to resolve this problem since past two weeks, but still the problem isn’t resolved because of which whenever I try to restore the back-up the restoration process is interrupted by an error.

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Hello,

As long we don’t know what’s behind that error afraid we can’t really help, can you maybe try check also browser error console when try when error gets thrown from that url with error?

Make sure your hosting company also check your PHP error logs

Hey!

I hope that I’m not getting this error because of any conflict between the plugin and the theme?

If so, how shall I check to confirm?

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Hey!

Are website database files included in the back-up generated via XCloner plugin?

Is there any possibility of full back-up being generated without the website’s database files?

Kindly assist, as it seems that the database file aren’t there in the back-up of my website which was generated via XCloner plugin.

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Hello,

When you run a backup on Step 2, you can select which database you want to have included in the backup.

Hey! @jimiero

Had taken full back-up, but I don’t know why after restoring, I’m not getting the website database other than the theme and plugins?

Will you be able to assist in restoring the back-up properly?

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