couldn’t retrieve author error

  • Resolved Obrochta

    (@obrochta)


    7 months, 1 week ago

    I could post blogs from Jetpack mobile to my website blog before upgrading to WP 6.5.2. Now I get “Couldn’t retrieve author” when I try to post a draft. I tried deactivating all plugins, accept Jetpack and received the same error. I did a test page of the title and text saying text and received the same error. I even did a user to the WP site with the same name and user info thinking mething changed there, and nothing. want to get back to writing drafts from my cell again. Advice and direction needed.

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  • Plugin Support Paulina H. (a11n)

    (@pehaa)

    Hi there,

    The “Couldn’t retrieve author” may be related to a communication issue between Jetpack and your WordPress installation.

    Please start by following the troubleshooting steps from our Fix Jetpack Connection?Issues guide.

    If these steps don’t resolve the issue, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

    Additionally, make sure that your Jetpack mobile app is up-to-date on your device.

    Thank you!

Viewing 1 replies (of 1 total)
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