Count tickets.

Just to clarify, I am able to get the total number of tickets by a user, but not separately by “closed” or “awaiting reply.”

Thanks again.

You can count the tickets by using the function get_tickets().

The function takes 2 parameters:

• $status: can be open or closed
• $args: an array of arguments

To get tickets with a specific state, use post_status in the $args array. Available states are: queued, processing, hold.

The function returns an array of tickets if any or an empty array otherwise.

Examples:

Get all open tickets:

$tickets = get_tickets( 'open' );

Get all open tickets in progress:

$tickets = get_tickets( 'open', array( 'post_status' => 'queued' ) );

Awesome. Thank you.

You’re welcome. Don’t forget to review the plugin if you’re satisfied ??