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Hi,
We provide our plugin support through Support forums, please open new ticket in our forums so we can better assist you. If you have not registered yet, you can do so here: https://mythemeshop.com/go/signup/index/c/free.
Feel free to open a new thread, and a member of our support team will be happy to help.
Support link: https://community.mythemeshop.com/forum/free/plugin-support
Thank you.