Countries outside europe

  • Resolved KGD2006

    (@kgd2006)


    3 months, 1 week ago

    Hi, we are having trouble with payment for freight to countries outside Europe. If we choose a product that is free but has a freight cost to for example south africa the svea checkout module doesn’t load as i does for countries within europe. If we choose a product that isn’t free the checkout loads but it still doesn’t add the freight cost. We have the same freight settings for all countries outside Sweden

    The page I need help with: [log in to see the link]

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  • Plugin Author The Generation

    (@thegeneration)

    Hi,

    Have you added postal code constraints to the shipping methods? And have you selected that the shipping cost should be hidden until an address is entered?

    I think that the issue here is that the shipping is not added to the order until you have entered your postal code and since you don’t have zero-sum-orders activated the checkout doesn’t work when the total amount is zero.

    So if you uncheck the box hiding the shipping costs until an address is entered and make sure that there always are available shipping methods I think this issue will be resolved.

    Thread Starter KGD2006

    (@kgd2006)

    Thank you – that solved our problem.

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