COUNTRY and PROVINCE boxes disappear in 8.4.0
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I updated to version 8.4.0 and on the Checkout page the COUNTRY and PROVINCE boxes disappear. I went back to version 8.2.0 and it works fine.
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Hi @mauroguitar
Thanks for reaching out!
I understand that after updating your WooCommerce to the latest version
8.4.0
, the input fields forCountry
andProvince
disappeared. So, you rolled back to8.2.0
and it is now working as expected, correct?I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via
WooCommerce > Status > Get system report > Copy for support
. - Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Once we have more information, we’ll be able to assist you further.
Ok! Thanks
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PBC Settings Version: 3.4.1<br>Base location: AR:S<br>Base currency: ARS<br>Price Based On: billing<br>Shipping: –<br>Test mode: –<br>Test country: –<br>Load products price in background: ?<br>Prices entered with tax: –<br>Calculate tax based on: shipping<br>Display prices in the shop: excl Zone Pricing Exterior zone_id: exterior<br>enabled: yes<br>name: Exterior<br>countries: AF | AL | DE | AD | AO | AI | AQ | AG | SA | DZ | AM | AW | AU | AT | AZ | BS | BH | BD | BB | PW | BE | BZ | BJ | BM | BT | BY | MM | BO | BQ | BA | BW | BR | BN | BG | BF | BI | CV | KH | CM | CA | TD | CL | CN | CY | VA | CO | KM | CG | CD | KP | KR | CI | CR | HR | CU | CW | DK | DJ | DM | EC | EG | SV | AE | ER | SK | SI | ES | US | EE | SZ | ET | PH | FI | FJ | FR | GA | GM | GE | GH | GI | GD | GR | GL | GP | GU | GT | GF | GG | GN | GQ | GW | GY | HT | HN | HK | HU | IN | ID | IQ | IR | IE | BV | IM | CX | NF | SH | IS | AX | KY | CC | CK | UM | FO | GS | HM | FK | MP | MH | SB | TC | VG | VI | IL | IT | JM | JP | JE | JO | KZ | KE | KG | KI | KW | LA | LS | LV | LB | LR | LY | LI | LT | LU | MO | MK | MG | MY | MW | MV | ML | MT | MA | MQ | MU | MR | YT | MX | FM | MD | MC | MN | ME | MS | MZ | NA | NR | NP | NI | NE | NG | NU | NO | NC | NZ | OM | NL | PK | PA | PG | PY | PE | PN | PF | PL | PT | PR | QA | GB | CF | CZ | DO | RE | RW | RO | RU | EH | WS | AS | BL | KN | SM | SX | MF | PM | VC | LC | ST | SN | RS | SC | SL | SG | SY | SO | LK | ZA | SD | SS | SE | CH | SR | SJ | TH | TW | TZ | TJ | IO | TF | PS | TL | TG | TK | TO | TT | TN | TM | TR | TV | UA | UG | UY | UZ | VU | VE | VN | WF | YE | ZM | ZW<br>currency: USD<br>exchange_rate: 0.0024<br>auto_exchange_rate: no<br>disable_tax_adjustment: no<br>order: 9999 WooCommerce PayPal Payments Onboarded: ?<br>Shop country code: AR<br>WooCommerce currency supported: –<br>Advanced Card Processing available in country: –<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-12-14 18:20:09 -03:00<br>Options: ?<br>Notes: 180<br>Onboarding: completed Action Scheduler Completo: 207<br>Oldest: 2023-11-13 17:38:22 +0000<br>Newest: 2023-12-14 17:15:24 +0000 Fallida: 16<br>Oldest: 2022-03-27 00:28:20 +0000<br>Newest: 2023-06-01 20:27:15 +0000 Pendiente: 3<br>Oldest: 2023-12-15 13:56:23 +0000<br>Newest: 2023-12-15 13:56:24 +0000 Status report information Generated at: 2023-12-15 10:09:30 -03:00<br>`
fatal-errors-2023-12-01-2dfa3322617a1fada7c340486046b2c9.log
2023-12-01T15:08:03+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 278528 bytes) en /home/c1981459/public_html/wp-includes/functions.php en la línea 4299
Hello @mauroguitar,
I haven’t been able to replicate this issue or find recent reports about it. Could you please clone your site to a staging environment?
If your hosting provider doesn’t offer a staging solution, you can utilize a plugin like WP-STAGING.
In the cloned site, try updating WooCommerce, then disable all plugins except WooCommerce, and switch to the Storefront theme.
If the issue is not present after these steps, then one of your other plugins might be conflicting with version 8.4.0. To identify the conflicting plugin, simply enable them one by one until the country field no longer works. :?)
Let us know how it goes!Ok, Thanks a lot!
Sending report with version 8.4.0
` WordPress Environment WordPress address (URL): https://guitarratango.com
Site address (URL): https://guitarratango.com
WC Version: 8.4.0
REST API Version: ? 8.4.0
WC Blocks Version: ? 11.6.2
Action Scheduler Version: ? 3.7.0
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: es_ES
External object cache: – Server Environment Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44 SUHOSIN Installed: –
MySQL Version: 5.7.36-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database WC Database Version: 8.4.0
WC Database Prefix: wp_
Tama?o total de la base de datos: 201.50MB
Tama?o de los datos de la base de datos: 191.92MB
Tama?o del índice de la base de datos: 9.58MB
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wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.08MB + índice: 0.13MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.28MB + índice: 0.27MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
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wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
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wp_actionscheduler_logs: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB
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wp_gla_shipping_rates: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_gla_shipping_times: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_icl_strings: Datos: 0.15MB + índice: 0.11MB + Motor MyISAM
wp_icl_string_translations: Datos: 0.23MB + índice: 0.08MB + Motor MyISAM
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wp_mailpoet_newsletters: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
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wp_mailpoet_newsletter_option: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_mailpoet_newsletter_option_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_mailpoet_newsletter_posts: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_mailpoet_newsletter_segment: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
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wp_mailpoet_sending_queues: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
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wp_options: Datos: 3.51MB + índice: 0.15MB + Motor MyISAM
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wp_posts: Datos: 27.25MB + índice: 0.34MB + Motor MyISAM
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wp_revslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
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wp_revslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_sliders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_revslider_sliders_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
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wp_wfwaffailures: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpforms_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpml_mails: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wt_iew_action_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wt_iew_mapping_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yoast_indexable: Datos: 0.17MB + índice: 0.09MB + Motor InnoDB
wp_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_yoast_seo_links: Datos: 0.09MB + índice: 0.03MB + Motor InnoDB Post Type Counts attachment: 447
audioplayer: 1
customize_changeset: 5
custom_css: 4
elementor_library: 7
footer: 1
header: 1
lp_course: 4
lp_lesson: 42
lp_order: 650
lp_question: 1
lp_quiz: 1
mailpoet_page: 1
nav_menu_item: 6
oembed_cache: 127
page: 69
post: 8
product: 84
revision: 2230
shop_coupon: 8
shop_order: 375
wpcf7_contact_form: 1
wp_global_styles: 1 Security Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (28) Code Snippets: por Code Snippets Pro – 3.6.2
Honeypot for Contact Form 7: por Nocean – 2.1.1
Contact Form 7: por Takayuki Miyoshi – 5.8.4
Elementor: por Elementor.com – 3.18.2
Envato Market: por Envato – 2.0.11
Payment Gateway Plugin for PayPal WooCommerce ( Free ): por WebToffee – 1.8.1
Facebook for WooCommerce: por Facebook – 3.1.5
Google Listings and Ads: por WooCommerce – 2.5.13
Gostudy Core: por RaisTheme – 2.4.6
Html5 Audio Player: por bPlugins – 2.2.17
Jetpack: por Automattic – 12.9
LearnPress: por ThimPress – 4.2.5.7
Loco Translate: por Tim Whitlock – 2.6.6
Cool Integration for LearnPress & WooCommerce: por MANCA – 1.1.3
One Click Demo Import: por OCDI – 3.2.0
PDF viewer for Elementor: por RedLettuce Plugins – 2.9.3
Post SMTP: por Post SMTP – 2.8.6
Slider Revolution: por ThemePunch – 6.6.16
Country Based Payments for WooCommerce: por Ivan Paulin – 1.4.4.1
Mercado Pago payments for WooCommerce: por Mercado Pago – 7.0.6
WooCommerce PayPal Payments: por WooCommerce – 2.4.2
WooCommerce Price Based on Country: por Oscar Gare – 3.4.1
WooCommerce: por Automattic – 8.4.0
Wordfence Security: por Wordfence – 7.11.0
Yoast SEO: por Equipo Yoast – 21.7
WP Change Default Email: por Vijay Sharma – 0.4
WP Rollback: por GiveWP.com – 1.7.3
WP Super Cache: por Automattic – 1.11.0 Inactive Plugins (0) Dropin Plugins (1) advanced-cache.php: advanced-cache.php Settings API Enabled: –
Force SSL: –
Currency: ARS ($)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5) Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages Base de la tienda: #16 - /tienda/
Carrito: #17 - /cart/
Finalizar compra: #18 - /checkout/
Mi cuenta: #19 - /cuenta/
Términos y condiciones: #11 - /terminos-de-uso-y-politica-de-privacidad/ Theme Name: Gostudy Child
Version: 1.0.0
Author URL: https://rasitheme.com/
Child Theme: ?
Parent Theme Name: Gostudy
Parent Theme Version: 2.4.6
Parent Theme Author URL: https://raistheme.com/
WooCommerce Support: ? Templates Overrides: gostudy/woocommerce/cart/mini-cart.php
gostudy/woocommerce/content-widget-product.php
gostudy/woocommerce/content-widget-reviews.php
gostudy/woocommerce/global/quantity-input.php
gostudy/woocommerce/loop/loop-start.php
gostudy/woocommerce/notices/error.php
gostudy/woocommerce/notices/notice.php
gostudy/woocommerce/notices/success.php
gostudy/woocommerce/product-searchform.php
gostudy/woocommerce/single-product/meta.php
gostudy/woocommerce/single-product/related.php
gostudy/woocommerce/single-product/up-sells.php Geolocation debug info Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: AR
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 181.177.210.104
Real external IP: 181.177.210.104
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ? PBC Settings Version: 3.4.1
Base location: AR:S
Base currency: ARS
Price Based On: billing
Shipping: –
Test mode: –
Test country: –
Load products price in background: ?
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl Zone Pricing Exterior zone_id: exterior
enabled: yes
name: Exterior
countries: AF | AL | DE | AD | AO | AI | AQ | AG | SA | DZ | AM | AW | AU | AT | AZ | BS | BH | BD | BB | PW | BE | BZ | BJ | BM | BT | BY | MM | BO | BQ | BA | BW | BR | BN | BG | BF | BI | CV | KH | CM | CA | TD | CL | CN | CY | VA | CO | KM | CG | CD | KP | KR | CI | CR | HR | CU | CW | DK | DJ | DM | EC | EG | SV | AE | ER | SK | SI | ES | US | EE | SZ | ET | PH | FI | FJ | FR | GA | GM | GE | GH | GI | GD | GR | GL | GP | GU | GT | GF | GG | GN | GQ | GW | GY | HT | HN | HK | HU | IN | ID | IQ | IR | IE | BV | IM | CX | NF | SH | IS | AX | KY | CC | CK | UM | FO | GS | HM | FK | MP | MH | SB | TC | VG | VI | IL | IT | JM | JP | JE | JO | KZ | KE | KG | KI | KW | LA | LS | LV | LB | LR | LY | LI | LT | LU | MO | MK | MG | MY | MW | MV | ML | MT | MA | MQ | MU | MR | YT | MX | FM | MD | MC | MN | ME | MS | MZ | NA | NR | NP | NI | NE | NG | NU | NO | NC | NZ | OM | NL | PK | PA | PG | PY | PE | PN | PF | PL | PT | PR | QA | GB | CF | CZ | DO | RE | RW | RO | RU | EH | WS | AS | BL | KN | SM | SX | MF | PM | VC | LC | ST | SN | RS | SC | SL | SG | SY | SO | LK | ZA | SD | SS | SE | CH | SR | SJ | TH | TW | TZ | TJ | IO | TF | PS | TL | TG | TK | TO | TT | TN | TM | TR | TV | UA | UG | UY | UZ | VU | VE | VN | WF | YE | ZM | ZW
currency: USD
exchange_rate: 0.0024
auto_exchange_rate: no
disable_tax_adjustment: no
order: 9999 WooCommerce PayPal Payments Onboarded: ?
Shop country code: AR
WooCommerce currency supported: –
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page Disabled Features: customize-store
minified-js
new-product-management-experience
product-external-affiliate
settings
async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-12-14 18:20:09 -03:00
Options: ?
Notes: 180
Onboarding: completed Action Scheduler Completo: 200
Oldest: 2023-11-15 01:43:34 +0000
Newest: 2023-12-15 21:44:15 +0000 Fallida: 16
Oldest: 2022-03-27 00:28:20 +0000
Newest: 2023-06-01 20:27:15 +0000 Pendiente: 3
Oldest: 2023-12-16 15:01:17 +0000
Newest: 2023-12-16 15:01:17 +0000 Status report information Generated at: 2023-12-15 18:55:10 -03:00Hi @mauroguitar
Thanks for providing the requested information above.
fatal-errors-2023-12-01-2dfa3322617a1fada7c340486046b2c9.log
2023-12-01T15:08:03+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 278528 bytes) en /home/c1981459/public_html/wp-includes/functions.php en la línea 4299
Based on the fatal error logs, this is one of the most common WordPress errors, and you can easily fix it by increasing the PHP memory limit in WordPress. You can follow the solutions in the support documentation about Increasing the WordPress Memory Limit
Please give it a try and let us know how it goes!
- System Status Report which you can find via
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