Country blocking suddenly blocking access

  • Resolved axinjackson007

    (@axinjackson007)


    5 days, 14 hours ago

    We had the same settings for about a year with WF Premium. I set it up to block all countries except USA where I like and where we do business. Didn’t have any issues until about 2 days ago, now getting a block message. Oddly I can access the site from my office thankfully, but not from mobile or my other computers at home and other customers also told me they can’t access the site. If I clear out country blocking, the the site works. So I think the issue is there but I dont know what changed or why. I have used the WF Assistant and cleared out blocked IP’s and such then turned the country blocking back on and its still blocking me. Seemingly everywhere except for my office. I did even try to whitelist my IP address at home and that didn’t allow me to access. Please help!

    THe message:

    Your access to this site has been limited by the site owner

    Your access to this service has been limited. (HTTP response code 503)

    Block Reason:Access from your area has been temporarily limited for security reasons.

    The page I need help with: [log in to see the link]

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  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @axinjackson007,

    Thanks for reaching out.

    Country Blocking is a premium feature, and we aren’t allowed to discuss any of the premium features here as per the forum rules. You can receive the support your Premium license gives you access to at?https://support.wordfence.com. You can also access premium support via the?Help?menu item in the plugin.

    If you’re having any trouble logging in to contact us, please send an email to?lockout @ wordfence . com?and provide the email address or username that is associated with the account so that we can assist you further.

    Thanks,
    Margaret

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