Country format doesn’t will send in notifications mails

Hi @elias90, I released an update of this plugin. I hope that it will fix your issues.

Thanks for your patience.

Hey Kaisar @kaisarahmmed ,

We were also having this problem after updating to the new plugin version (2.0).

We used the setting “Flag without country code” as suggested by the plugin in order to get the country code to appear in our notifications (which also goes to our CRM) however, while this fixes the notification issue, it creates a new UX issue on the form.

By having this option selected, the country code (e.g. “+61”) appears within the editable text field, which means users can delete/change this value and enter the number in the wrong format.

We need for the country code to not be editable in the text field and only editable by using the drop-down flags because users may accidentally clear the country code value in the text field and not understand why the phone number is no longer valid.

However, if we change the setting to “Flag with country code” then the country code is removed from our notifications, which causes problems in our CRM.

Because of this we, unfortunately, have had to revert back to Version 1.5 of the plugin and can’t update to the latest version.

Would it be possible to still keep the functionality from version 1.5 to send the country code in the notifications regardless of which flag setting is selected?

Screenshot example

Thanks for your help!

• This reply was modified 1 year, 6 months ago by redkitelee. Reason: Tagged Kaisar
• This reply was modified 1 year, 6 months ago by Yui.

Hello-

We are encountering the exact same issue as @redkitelee.

As a workaround, even we have downgraded to v1.5 but really hoping this is fixed in a future version soon.

Pinging @kaisarahmmed again in case he hasn’t seen these updates.

Hi @redkitelee, Can you please share your form page URL via email to me? It will help me find out errors and solutions. click here to send an email.

Thanks

Sure @kaisarahmmed

This is one of the forms we use the plugin on:
https://redkite.design/contact/

The way it looks currently is how we’d like it to stay. Currently, users cannot edit the country code (e.g. +61), they can only edit the phone field.

Currently, when notifications are sent, they will be sent in the correct format (e.g. “+61123456789”).

However, if we upgrade to the latest version of the plugin, we have to change this field and allow the country code to be editable (example: https://app.screencast.com/9ja6xHKRFc18t), which we don’t want, in order for the notifications to work the same way.

Hope that makes sense?

Thanks!

Hi @redkitelee, I understand your issue. I will try to fix it in the next update.

Thanks for your patience.

Awesome! Thanks @kaisarahmmed – really appreciate it!

any updates on this? i am also having this issue. On my entries it doesnt include the country code, for instance i select Philippines (+63) but on my entries it doesnt show +63