Country region and province same as billing details

  • Resolved authorleon

    (@authorleon)


    3 years, 7 months ago

    When a user registers I understand that they have to fill out all the details.

    But when a registered user buys a product again, why do they have to fill out the country and province again. Especially when all the other information is populated from billing details.

    Is there a way to populate the country and province from their billing details.

    Please note, there is no physical product to ship that’s why.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @authorleon,

    If the system has a saved address for the user, it should show that at checkout. You can test and see either by going to Users in the dashboard and clicking on the user. Then see if the WooCommerce address fields are filled in.

    On the front-end, this can be checked by going to the Account page and clicking on the Addresses tab. For any customers that aren’t having this data populated automatically, check to make sure it is saved for them in those locations.

    Let us know what you find out.

    Thread Starter authorleon

    (@authorleon)

    hello the information is identical. Please have a look at the image below.

    https://i.imgur.com/skViUAM.png

    So I am not quite sure what the problem is.

    Thread Starter authorleon

    (@authorleon)

    please let me know when you can about this.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @authorleon,

    You’ll want to check if the issue persists when you switch to a default WordPress theme like Twenty Twenty-One and deactivate all plugins apart from WooCommerce.
    Here’s a guide on how to perform this test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know what you find.

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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