Coupon applied two times although “usage limit per user” set to 1

Hello,

Could you please provide the following information?

1. Screenshot of coupon usage restriction – please hide any emails in Allowed Emails since it’s sensitive information.

2. Screenshot of usage limits

I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

3. System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Hi Maykato,

https://snipboard.io/RnJuKo.jpg
https://snipboard.io/dqB63E.jpg

System status:

### WordPress Environment ###

WordPress address (URL): https://sweetgraze.com.au
Site address (URL): https://sweetgraze.com.au
WC Version: 5.3.0
REST API Version: ? 5.3.0
WC Blocks Version: ? 4.9.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.34
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.7.34
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: wpze_
Total Database Size: 53.16MB
Database Data Size: 40.12MB
Database Index Size: 13.04MB
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### Post Type Counts ###

afterpay_quote: 2
attachment: 240
awdp_pt_products: 1
awdp_pt_rules: 1
custom_css: 1
flamingo_contact: 22
flamingo_inbound: 2
fpf_fields: 2
mc4wp-form: 1
nav_menu_item: 28
o-discount: 1
o-list: 1
oembed_cache: 7
page: 30
post: 7
product: 26
product_variation: 46
revision: 293
shop_coupon: 14
shop_order: 2160
shop_order_refund: 16
swift-slider: 1
vtcrt-rule: 1
vtprd-rule: 1
wbcr-snippets: 3
wc_afrsm: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (55) ###

ManageWP - Worker: by GoDaddy – 4.9.8
WPBruiser: by Mihai Chelaru – 3.1.43
StoreCustomizer: by Kaira – 2.2.9
Redux: by Redux.io + Dovy Paukstys – 4.1.26
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
Afterpay Gateway for WooCommerce: by Afterpay – 3.1.0
All-in-One WP Migration: by ServMask – 7.43
ELEX WooCommerce Australia Post Shipping With Tracking: by ELEX – 2.5.7
Australia Post WooCommerce Extension: by WPRuby – 1.8.3
Autoptimize: by Frank Goossens (futtta) – 2.8.4
Classic Editor: by WordPress Contributors – 1.6
Code Snippets: by Code Snippets Pro – 2.14.1
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Custom Fonts: by Brainstorm Force – 1.3.2
Customer Reviews for WooCommerce: by Customer Reviews – 4.14
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Login Logout Register Menu: by Vinod Dalvi – 2.0
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PW WooCommerce Gift Cards Pro: by Pimwick
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Swift Framework: by Swift Ideas – 2.7.30
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.1.4
Where Did You Hear About Us Checkout Field for WooCommerce: by Wooassist – 1.1.2
What The File: by Never5 – 1.5.4
Woo Store Vacation: by MyPreview – 1.4.1
WooCommerce Bulk Discount: by Rene Puchinger – 3.0
WooCommerce Stripe Gateway: by WooCommerce – 5.2.0
Woocommerce Gift Wrapper: by Little Package – 4.4.6
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WooCommerce Multiple Local Pickup: by Alex Koti – 1.0.0
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Antispam Bee: by pluginkollektiv – 2.9.4
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Stop Spammers: by Trumani – 2021.14
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### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
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rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

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Cart: #13225 - /cart/
Checkout: #12589 - /checkout/
My account: #14533 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Atelier
Version: 2.7.12
Author URL: https://www.swiftideas.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: atelier/woocommerce/archive-product.php
atelier/woocommerce/cart/cart-totals.php
atelier/woocommerce/cart/cart.php
atelier/woocommerce/checkout/form-checkout.php
atelier/woocommerce/content-product.php
atelier/woocommerce/content-single-product.php
atelier/woocommerce/global/quantity-input.php
atelier/woocommerce/loop/add-to-cart.php
atelier/woocommerce/loop/loop-end.php
atelier/woocommerce/loop/loop-start.php
atelier/woocommerce/loop/pagination.php
atelier/woocommerce/loop/result-count.php
atelier/woocommerce/myaccount/form-login.php
atelier/woocommerce/single-product/add-to-cart/external.php
atelier/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0
atelier/woocommerce/single-product/add-to-cart/simple.php
atelier/woocommerce/single-product/add-to-cart/variable.php
atelier/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
atelier/woocommerce/single-product/price.php
atelier/woocommerce/single-product/product-image.php
atelier/woocommerce/single-product/product-thumbnails.php
atelier/woocommerce/single-product/related.php
atelier/woocommerce/single-product/review.php
atelier/woocommerce/single-product/tabs/description.php
atelier/woocommerce/single-product/tabs/tabs.php
atelier/woocommerce/single-product/up-sells.php
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### Action Scheduler ###

Complete: 4,199
Oldest: 2021-05-24 21:47:56 +1000
Newest: 2021-06-07 22:12:12 +1000

Failed: 1,058
Oldest: 2020-07-15 13:07:25 +1000
Newest: 2021-06-07 21:04:02 +1000

Pending: 1
Oldest: 2021-06-08 20:20:05 +1000
Newest: 2021-06-08 20:20:05 +1000

### Status report information ###

Generated at: 2021-06-08 02:48:33 +10:00

Hi @tahireu

Thank you for the screenshots and system status.

One time she has signed in and the other time she checked out as a guest, does this have anything to do with it ?

OK, “usage limit per user” can be restricted to users who are signed in, but not guest users. One way to prevent this is to set her email address in “Allowed Emails.” That way, she can only use the coupon once regardless of signed in or guest checkout.

If you need to restrict a coupon to only logged-in users, you might want to consider using Smart Coupons: https://woocommerce.com/products/smart-coupons/

Ok, thank you very much Maykato.

Regards,
Damir

Hi @tahireu

You’re welcome. I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

We have this same issue except the user uas a “guest” each time. Both her email address and billing address are identical. Why was she able to use the coupon twice?
Thanks

Hi there

Also have the same issue here. Adding email addresses manually is also a very counter-productive option.

This does seem to be an issue dating back all the way too 2017 – is this going to be sorted out as this function is not working? The solution always seems to be “Purchase the plugin – Smart Coupons”. The problem is that we have not considered this in our costings when initially building the site as the explanation of the tooltip says “Per individual by either email address or ID” so this should work for both logged-in and none logged in users.

Is there a work around? Future code update?

Hey @carldeary,

This thread is closed/resolved so you may want to open a new thread and we’ll look at your issue there.

Thanks!