Coupon applies to “on sale items”

  • Resolved analistapr03

    (@analistapr03)


    3 years, 7 months ago

    Hello, I have some discounts rules working and I also have an specific coupon with the option “Check this box if the coupon should not apply to items on sale…” checked but when I apply the coupon in the cart or checkout page coupon is being applied to all cart items, when It should be only applied to products with no discount rules matched.
    I have checked all my settings and I can’t figure it out.

    Note: I have also a developer environment where this functionallity is working, but I compared all configurations and still can’t realize what is wrong.

    Screenshots:
    `Coupon setting:
    1: https://snipboard.io/s5v63k.jpg
    2: https://snipboard.io/tlnIOU.jpg

    Woo discount rules plugin setting:
    3: https://snipboard.io/3VPWDt.jpg

    Here’s an example of the functionallity
    4: https://snipboard.io/uctdhZ.jpg

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi
    Thanks for reaching out.

    Does this occur only when discounts from our plugin are applied in cart?

    Is it possible to open a support ticket with screenshots of the rule setup so that our support engineers can quickly have a check and assist accordingly?

    Thanks
    Team Flycart

    Thread Starter analistapr03

    (@analistapr03)

    Ok I am going to open a support ticket as you recommended and yes, it occurs when discount match with any product and the cart has also coupon applied.

    Hi @analistapr03

    Thanks for letting us know.

    It seems like one of our support engineers is in contact with you.
    Feel free to reach out in case of any further assistance.

    Thanks
    Team Flycart

Viewing 3 replies - 1 through 3 (of 3 total)
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