Coupon Code doesn’t work on Check-Out Page

  • Resolved jaho92

    (@jaho92)


    3 years, 2 months ago

    Dear Support Team,

    we are using your advanced coupon codes plug-in in the pro version, but unfortunately ever since we use this, our webshop customers can not enter a coupon code on the final check-out page any more. When our users enter the code on the cart stage, it is working. On the check-out page it doesn’t update the cart and it looks like the system doesn’t take the coupon code… Only if I refresh the browser manually the code will be inserted….

    Thank you for your help in advance!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hey @jaho92,

    Thanks for the message!

    Unfortunately we’re not allowed to support out premium customers on these forums due to the forum rules.

    Can you submit a ticket for us here?

    https://advancedcouponsplugin.com/support/

    Based on your description of the issue I think we might have to take a closer look at your site and may need login details so having a private ticket will be the best option.

    Thanks in advance!

Viewing 1 replies (of 1 total)
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