Coupon code issue

  • COUPON CODE ISSUE

    Hi there,

    I have set one coupon code to apply automatically when a product is picked up at a certain location but it sometimes apply and sometimes not.

    (l got it to work sometimes but I need to click on the shipping option and then the payment option and then the single pick up option twice each when on the shopping cart page.. And still event that it does not work all the time)

    Would you know why ?

    Thanks a bunch,

    Romain

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @romain22,

    Greetings from WebToffee Support!

    To better assist you with the issue you’re experiencing, we would appreciate it if you could provide us with some additional information:

    1. A screen recording of the issue occurring. This will help us better understand the problem and identify any potential causes.
    2. Screenshots of all tabs of the coupon edit page for the coupon you have created. This will give us insight into how the coupon is set up and help us diagnose any potential issues with its configuration.
    3. WooCommerce System Status report. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This report provides details about your site environment and configurations, which can be helpful in troubleshooting the issue.

    Once we have this information, we’ll be able to provide you with further assistance. Thank you for your cooperation, and we look forward to resolving this issue for you.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@romain22,

    We haven’t heard back from you for a while. As this thread has been inactive for some time, we are marking it as resolved.

    If you require any further assistance, please reach out to us using a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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