Coupon code not working in shopping cart

  • Resolved petervdeynde

    (@petervdeynde)


    9 months, 2 weeks ago

    Hi there,

    I’m having some trouble with a coupon code that’s restricted by email. When I try to use it on the shopping cart page, I get an error saying, “Enter a valid email address at checkout to use voucher code ‘mama10’.” Even when I enter a valid email address at checkout, the coupon still doesn’t apply to the price.

    Any idea why this might be happening? From what I understand, the coupon should apply, and then at checkout, it should verify if the email address is valid for the coupon.

    https://snipboard.io/Itu1nV.jpg

    Thanks!

    EDIT: I just noticed something – the coupon code does work when I’m logged in as a customer. So, when I’m logged in, the coupon gets applied correctly on the shopping cart page.

    • This topic was modified 9 months, 2 weeks ago by petervdeynde.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @petervdeynde,

    Thank you for reaching out to us at WooCommerce Support. I understand you’re experiencing trouble with the coupon code. It’s interesting that the coupon code ‘mama10’ works when you’re logged in. This suggests that the coupon settings might be correct, but there could be a hiccup when it’s applied by non-logged-in users. Here are a few steps we can take to troubleshoot this:

    1. Check Email Restrictions: Please verify the email list under WooCommerce > Coupons > Edit Coupon to ensure it’s correct.
    2. Usage Restrictions: Look for any other conditions that might be blocking the coupon under the Usage Restriction tab.
    3. Plugin/Theme Conflict: Temporarily disable other plugins and switch to a default theme like Storefront to see if that resolves the issue.
    4. System Status: Go to WooCommerce > Status to check for any alerts.

    If the problem persists, please let me know if the coupon has any product/category restrictions or usage limits.

    Looking forward to your update.

    Thread Starter petervdeynde

    (@petervdeynde)

    Hi @afzalpansuvi ,

    Thanks for your help. I tried all the troubleshooting steps you suggested, but the problem is still there.

    I also tested with the classic WooCommerce cart page using the shortcode, but the same error happens when entering the coupon code.

    The only thing I noticed in the status report is that it says the shopping cart page doesn’t have the [woocommerce_cart] shortcode or WooCommerce cart block, even though it does have the WooCommerce cart block.

    Looking forward to your advice.

    Thanks!

Status rapport:




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    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello petervdeynde

    Thank you for your reply.

    Let’s try these steps:

    1- Clear the cache in the W3 Total Cache plugin and then disable it completely.
    Usually, if something works when logged in and does not work when logged in, it means caching is at play.

    2- If the problem persists, create a new coupon with no usage limits and see if that behaves the same way as this one. This will clarify whether the problem is specific to this coupon or is occurring with all coupons.

    Also, could share a screenshot of the Usage Limits of the coupon?
    Here is our guide for the configuration of Coupons.

    I look forward to your response. ??

    Best regards.

    Thread Starter petervdeynde

    (@petervdeynde)

    Hi @doublezed2 Zubair Zaid,

    Thanks for your assistance.

    I had tried clearing the cache and disabling the caching plugin before, but it didn’t help. I tried again just to be sure, but still no luck. Now that you mention it, I do have Redis caching enabled on the server, so that might be a factor. It’s strange because the coupons have always worked perfectly before with Redis caching and the W3 Total Cache plugin enabled. This issue only started showing up recently.

    I also created a new coupon with no usage limits, and that one works fine, so it seems related to the allowed email address usage limit.

    Here are the screenshots of the Usage Limits for the coupon:

    https://snipboard.io/i68ovy.jpg

    https://snipboard.io/vqNxVp.jpg

    https://snipboard.io/IA2O8l.jpg

    Only the allowed email address is changed; the rest are just the standard settings.

    Looking forward to your thoughts!

    • This reply was modified 9 months, 2 weeks ago by petervdeynde.

    Hey, @petervdeynde!

    Thanks for the screenshots and information.

    Let me go back to the start for a second.

    Any idea why this might be happening? From what I understand, the coupon should apply, and then at checkout, it should verify if the email address is valid for the coupon.

    As I understand, the coupon has email restriction and the issue you are facing is that, when you are not logged in, you are not able to use it on the cart page, correct? But if you add it to the checkout after adding the correct email it works?
    If this is the case, please note that this is working as expected. If a coupon has an email restriction it should only work on the cart page if you are logged in. If you aren’t, the message asks you to add it to the checkout page.

    I also created a new coupon with no usage limits, and that one works fine, so it seems related to the allowed email address usage limit.

    I just tested this on my website and even without usage limits it did not work, which was expected.

    Did the coupon with email restriction, but no usage limits, work on the cart page while you were not logged in?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter petervdeynde

    (@petervdeynde)

    Hello @carolm29 ,

    Thanks for your assistance.

    “As I understand, the coupon has email restriction and the issue you are facing is that, when you are not logged in, you are not able to use it on the cart page, correct? But if you add it to the checkout after adding the correct email it works?
    If this is the case, please note that this is working as expected. If a coupon has an email restriction it should only work on the cart page if you are logged in. If you aren’t, the message asks you to add it to the checkout page.”

    The issue with this is that I don’t have a coupon field on the checkout page where it should be, so there’s nowhere else to enter it except on the cart page.

    https://snipboard.io/9x3ckN.jpg

    Looking forward to your thoughts on this.

    • This reply was modified 9 months, 1 week ago by petervdeynde.
    Thread Starter petervdeynde

    (@petervdeynde)

    Hello,

    Thanks for the assistance. I found the problem! I missed a setting in the customizer that lets me hide or show the coupon code form on the checkout page. I’ve enabled it now, so customers can enter the coupon code at checkout along with the correct email address.

    Thanks and kind regards,

    Peter

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @petervdeynde,

    Thanks for the assistance. I found the problem! I missed a setting in the customizer that lets me hide or show the coupon code form on the checkout page. I’ve enabled it now, so customers can enter the coupon code at checkout along with the correct email address.

    Thank you for sharing those additional details, as those may help other merchants in the same situation.

    Feel free to start a new thread if you have any more questions.

    Cheers!
    -OP

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Coupon code not working in shopping cart’ is closed to new replies.