• Resolved seanraine

    (@seanraine)


    Basically, we are trying to set up coupons via woo-commerce, but every time we follow the required date format (for when the coupon will expire), it automatically changes it to the wrong format!

    I’ve tried changing the timezone and date formats in the general settings but, unfortunately, nothing has worked, if anyone has any suggestions, that would be fantastic!

Viewing 7 replies - 1 through 7 (of 7 total)
  • @seanraine

    Can you share screenshots of the before and after using https://snipboard.io?

    I look forward to hearing from you.

    Thread Starter seanraine

    (@seanraine)

    Hi there!

    This is the before: https://snipboard.io/OM3wUv.jpg

    This is the after: https://snipboard.io/ZmMHQy.jpg

    Ive tried every different date format, and for some reason every time I click to publish the date changes to the second screenshot which in return makes it the wrong format!

    Many thanks, Sean.

    Hello,

    I’m sorry to hear that,

    To take a better look at the issue, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thanks.

    Thread Starter seanraine

    (@seanraine)

    Hi there, Yes of course.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://makingchangesne.com
    Site address (URL): https://makingchangesne.com
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    Many Thanks, Sean

    Hi @seanraine,

    That’s definitely not quite right. The saved date is totally different. On my test site, this doesn’t follow the date settings in Settings > General. It seems like it always uses year-month-day.

    It could be there is something filtering the date in an unexpected way. To narrow it down, I would suggest running a conflict test. This guide can show you how to do that.

    https://woocommerce.com/document/how-to-test-for-conflicts/

    If that’s not it, this could be an issue from the server. It may not be giving the date in a way that WooCommerce expects. You could try coping the site to your local computer using something like Locay by Flywheel and see if the same issue happens there.

    Let us know what you find out.

    Thread Starter seanraine

    (@seanraine)

    Hi Guys,

    Just concluded the conflict test, it looks like there’s a conflict with a plug-in called ‘awesome event booking’. Might have to do some designs to stop the conflict in the future!

    Thanks for the help guys!

    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @seanraine,

    Thank you very much for letting us know! We’re glad that you figured it out.

    Let us know if we can help with anything else!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Coupon Date expiration is broken’ is closed to new replies.