Coupon does not apply when cart has “couponed” and “non-couponed” items.

Hi @spypots ,

Greetings from Webtoffee Support!

Thank you for reaching out to us regarding the issue you’ve experienced. To better understand the issue, could you please share screenshots of the coupon edit pages for the coupon you’ve created? This will help us understand the settings and configurations of the coupon.

Once we have a clear view of the coupon configurations, we can assess the feasibility of customizing the coupon message.

Additionally, providing the WooCommerce System Status report would be beneficial for understanding your site’s environment and configurations. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report.

If you have any privacy concerns sharing the requested information, you can securely share it through this link.

Once we have this information, we’ll be better equipped to assist you further.

Hi there,

Of course I can show you.

Coupon General Settings: https://prnt.sc/8AmpDzJ6Oq7D
Coupon Usage restrictions: https://prnt.sc/TTZYMpXnBQcg
Coupon Usage Limits: https://prnt.sc/AOBTr-h0YVxA
set of settings remained to defaults.

This is my product that rejects the coupon settings: https://prnt.sc/TJS-Bjp24TjC

This is the cart: https://prnt.sc/bl27G1uKveRx

…And the requested report can be downloaded from this google drive link:
https://drive.google.com/file/d/1xZrDI8QD4iZu8S-QhHZ-jlckkucZuvSX/view?usp=sharing
(SystemStatusReport_rockbeatspaper.gr_2024-06-28T19-48-19.txt)

Thank you

Hi @spypots ,

Thanks for getting back to us and sharing the details. We have reviewed the information provided. It seems that the issue may be due to the ‘Exclude from coupons’ option being enabled in the gift card product settings. Could you please disable this option and check if the issue persists? Since you have already excluded the Gift Card Category in the coupon settings, there’s no need to enable the ‘Exclude from coupons’ option for individual gift card products as the coupon will exclude the Gift Card Category from the coupon discount.

Please verify these settings and let us know if the issue persists.

The solution warks perfectly!
Thank U

Hi @spypots ,

We are glad to hear that the solution worked as expected. Thanks for letting us know.

If you encounter any further issues or have any questions in the future, please don’t hesitate to reach out to us. We’re here to help.

Additionally, if I may ask, if you’re satisfied with the Smart Coupons for WooCommerce plugin and the support you’ve received, we would greatly appreciate it if you could take a moment to leave us a review here.

Your positive feedback motivates our team and helps us continually improve.