Coupon is applied, but not working

  • Resolved jodzeee

    (@jodzeee)


    2 years ago

    I created a coupon for a subscription product. When I enter the code, it says it’s applied successfully, but I get an endless spinner in the order/payment area.

    How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • anastas10s

    (@anastas10s)

    Howdy @jodzeee ??

    Coupon is applied, but not working

    Thanks for reaching out; happy to help with this!
    I understand that coupons do not function as expected currently on the site at https://mnrovers.org/.

    In order to have a better look at things, could you share a screenshot of the settings for that coupon, please? https://snipboard.io/ is a good choice of (online) tool for sharing screenshots in the forum here.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

    Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Looking forward to hearing from you!

    Thread Starter jodzeee

    (@jodzeee)

    Thanks for your response, I have since figured out that it’s a conflict with a plugin. https://www.ads-software.com/support/plugin/wp-external-links/

    I just needed to tweak the settings and it’s working now.

    Saif

    (@babylon1999)

    Hello @jodzeee,

    Glad to hear everything is working now. ??

    I will go ahead and mark the thread as solved.

    If you have a few minutes, we’d love it if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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