• Resolved rashmips

    (@rashmips)


    Hello,

    We have updated woocommerce plugin on our website and we are having an issue with the coupons.

    We have a limit of 30 time coupon usage.

    We have update the usage count to 29.

    We add 3 products related to the category restriction we mentioned in the coupon settings.

    However, when we apply the coupon in our cart, it is still applied. And does not mention any limit reached.

    Please help and advise as this is posing a big problem.

    Thank you,
    Rashmika.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello there,

    To take a better look can you please provide the following:

    Please share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Thanks.

    Thread Starter rashmips

    (@rashmips)

    Hello Igor,

    Please find it below :

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://odysseov2dev.mips.mu
    Site address (URL): https://odysseov2dev.mips.mu
    WC Version: 6.1.0
    REST API Version: ? 6.1.0
    WC Blocks Version: ? 6.5.1
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.0.3
    Log Directory Writable: ?
    WP Version: ? 5.7.2 - There is a newer version of WordPress available (5.8.3)
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.34
    PHP Post Max Size: 32 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 3000
    cURL Version: 7.80.0
    OpenSSL/1.1.1m
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.41-MariaDB-log
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.2.2
    WC Database Prefix: wp_
    Total Database Size: 66.72MB
    Database Data Size: 57.95MB
    Database Index Size: 8.77MB
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    kb: 286
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    ### WC Pages ###
    
    Shop base: #516 - /shop/
    Cart: #517 - /cart/
    Checkout: #518 - /checkout/
    My account: #519 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: WP Bootstrap Starter Child
    Version: 3.3.6
    Author URL: 
    Child Theme: ?
    Parent Theme Name: WP Bootstrap Starter
    Parent Theme Version: 3.3.6
    Parent Theme Author URL: https://afterimagedesigns.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: wp-bootstrap-starter/woocommerce/cart/cart.php
    wp-bootstrap-starter/woocommerce/loop/orderby.php
    
    ### Action Scheduler ###
    
    Complete: 310
    Oldest: 2021-12-13 08:57:40 +0000
    Newest: 2022-01-12 08:02:38 +0000
    
    Pending: 3
    Oldest: 2022-01-13 07:33:58 +0000
    Newest: 2022-01-13 18:13:47 +0000
    
    ### Status report information ###
    
    Generated at: 2022-01-12 14:19:01 +04:00
    

    Thank you,
    Best Regards.

    Hi there,

    Thanks for the information.

    WP Version: ? 5.7.2 – There is a newer version of WordPress available (5.8.3)

    Can you please check if updating the version of WordPress solves the issue?

    Let us know how it goes.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

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