Coupon/Refund on Group Events

  • Resolved Chris

    (@seepops)


    6 years, 1 month ago

    Hi Yoan,

    I’ve tried to refund a group event booking but it’s not completing. I select the option for a coupon and the status tick spins but doesn’t actually generate a coupon. No coupon has been created in the WooCommerce Coupons section. It works for single events but not for group events.

    Also, if this was working, I’m guessing it will refund the whole payment of the group event. Is there a way to refund/coupon part payment of a group event? e.g. if one session is cancelled.

    Thanks
    Chris

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Booking Activities Team

    (@bookingactivities)

    Hello Chris,

    Thank you for the report,

    I have found two mistakes in the code, it may work if you fix them:
    1. Replace is_nueric with is_numeric in wp-content\plugins\booking-activities\functions\functions-woocommerce.php line 1923.

    2. Add $booking_group_id = $booking_group->id; in wp-content\plugins\booking-activities\functions\functions-woocommerce.php line 1427, after $booking_group = $booking_group_id;

    There is no automatic way to refund a part of a booking group.
    – Go to Booking Activities > Bookings
    – Find your booking group row
    – Click on the “Edit each booking of the group separately.” button in the “Actions” column
    – Cancel the desired booking

    Option 1: Auto refund or Manual refund
    – Go to WooCommerce > Orders
    – Select the corresponding order
    – Click on the “Refund” button
    – Enter the refund amount under the corresponding item (it will update the total “Refund amount”)
    – Click on “Refund manually” or “Refund with {your gateway}” (if the gateway used supports it)

    Option 2: Create a coupon
    – Go to WooCommerce > Coupons
    – Create the a coupon and give it to your customer

    Regards,
    Yoan Cutillas

    Thread Starter Chris

    (@seepops)

    Hi Yoan,

    That’s great. The fix works and you can now refund the group bookings.

    Thanks
    Chris

    Plugin Author Booking Activities Team

    (@bookingactivities)

    Hello Chris,

    Thank you for your feedback, it will be fixed in the next version then (1.7.0).

    Regards,
    Yoan Cutillas

Viewing 3 replies - 1 through 3 (of 3 total)
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