Coupon restrictions not working

In addition to that, I define a coupon for a customer as valid only for his email address and minimum cart total. Although the cart is over the limit, it gives a warning that the coupon is only available over the quota, but the cart is already over the quota…

Hello

Please navigate to WP-Admin > Marketing > Coupons > Usage restrictions. Then please send us a screenshot of that settings, you can send it via https://snipboard.io.

Please send a copy of your site’s System Status, you can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?This is in order to get a better idea about the site’s configuration to assist you better.

Hi igor thanks for the reply, here below you may find details

https://snipboard.io/xgotQs.jpg

### WordPress Environment ###

WordPress address (URL): https://xxx.com
Site address (URL): https://xxx.com
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: tr_TR
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.17-MariaDB-cll-lve
Max Upload Size: 1 GB
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fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: xxx_
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Database Index Size: 11.24MB
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attachment: 1651
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Converter for Media: by Image Optimization Team by matt plugins – 5.4.0
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.1.2
WooCommerce: by Automattic – 7.1.0
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RevivePress: by Sayan Datta – 1.4.1
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WPS Hide Login: by WPServeur
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### Dropin Plugins (1) ###

object-cache.php: object-cache.php

### Must Use Plugins (1) ###

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### Settings ###

API Enabled: ?
Force SSL: –
Currency: TRY (?)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
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Connected to WooCommerce.com: –
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Checkout: #36647 - /odeme
My account: #36649 - /hesabim
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### Theme ###

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Version: 12.1
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WooCommerce Support: ?

### Templates ###

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### Admin ###

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• This reply was modified 2 years ago by demiromer.

Hello,

Thanks for sending the system report.

You can temporarily disable all plugins except for WooCommerce, for this purpose you can use Meks Quick Plugin Disabler, which is a plugin that will help you to remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/

May I ask when all plugins except WooCommerce are disabled, is the issue still present?

Hi Igor,
I have tried exactly what you have requested and unfortunately, the problem still persists.

cheers

• This reply was modified 2 years ago by demiromer.

Hi Igor
did you able to reproduce the defect?
KR,

Hi @demiromer

Sorry for the delay in responding.

I was checking on my testing site that is using WooCommerce, and it is the expected behavior, I can add products to the cart using a different email (not related to the coupon), then I added the coupon (and it looks it is working on the cart page) but once we are at checkout page, the validation rejects the coupon because the email is not related to it. Please check screenshot:

Link to image: https://snipboard.io/VprEHQ.jpg

Is the coupon being validated at the checkout page on your site? Let us know if there are any questions.

This is really interesting because I retested with also another new test user but the problem still persist on checkout page aswell ?? seems like a valid code

would you please share the coupon settings with me and any other coupon related configuration … I want to compare…

also couldn’t be the validation processed in the cart, otherwise it is not a good customer experience (first saying valid at cart, then saying opps you cant at the checkout)

Also I’d like to ask, does the validation process checks the billing address or delivery address or both?
Would you please also run the test with this approach?

• This reply was modified 2 years ago by demiromer.

Hello @demiromer,

This is really interesting because I retested with also another new test user but the problem still persist on checkout page aswell ?? seems like a valid code

Actually, the email restriction is applied to the billing email but since you don’t submit the email in the cart, the restriction is not applied yet.

I tried to replicate the scenario and indeed I can see the code applied in the checkout, but it will be removed once I try to purchase the product.

I understand how this can be deceiving to your customers, an easy route to solve the problem is by removing the coupon code functionality from the cart page.

Here’s a snippet that can help you:

// Remove coupon field 
function Remove_Coupons_Is_cart( $enabled ) {

	if ( is_cart() ) {
		$enabled = false;
	}

	return $enabled;
}
add_filter( 'woocommerce_coupons_enabled', 'Remove_Coupons_Is_cart' );

You can add it to your functions.php file or use a plugin like Code snippet.

Hope this helps!