Coupon Value not showing in cart or checkout

  • Resolved bandsome

    (@bandsome)


    4 years, 9 months ago

    Hey guys,

    Been searching for months but unable to find a solution.

    For some reason in my shopping cart and checkout if we apply a coupon we are unable to see what the discounted amount of that coupon is. The coupon is successfully added and we can remove the coupon, yet the value is blank.

    I’ve tried switching themes, and disabling all 3rd paper plugins yet I am still unable to see it.

    See screenshots with what i mean – https://imgur.com/a/7InaRnq
    The values in red are what i am trying to get to show.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @bandsome,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free [Storefront](https://www.ads-software.com/themes/storefront/) theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with coupons not discounting the product totals.

    I then tested on your installation and the coupon discount was correctly displayed on the subtotal and total of the product. The order total was adjusted from the original price of $49.00 to the coupon discounted price of $41.65. I’m not however seeing your theme displaying the actual coupon discount amount.

    Image Link: https://cloudup.com/czGXJGuiWk9

    Using the free Storefront theme the amount discounted by the coupon displays like this example. I tested several sites with different themes like Twenty Twenty with WooCommerce as the only enabled plugin and received the same results on all of those sites.

    Image Link: https://cloudup.com/cervNZ9AbxV

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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