Coupons Issue Checkout Page

  • Resolved negotiatoruk

    (@negotiatoruk)


    1 month, 1 week ago

    Hi,

    The issue of coupons not applying correctly has existed for about two years. Since it occurs randomly, testing and identifying the exact cause have been challenging.

    Approximately 20% of customers report experiencing one of the following issues:

    1. The coupon appears to be applied (with a green tick at checkout), but the price does not update until they apply it a second time.
    2. The price updates correctly at checkout, but the customer is still charged the full amount.

    If you have encountered a similar issue, could you share how you resolved it? I would greatly appreciate any insights.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @negotiatoruk,

    Greetings for the day!

    We haven’t received any other reports of a similar issue. Could you confirm if you are using any third-party plugins related to coupons or checkout? It’s possible that another plugin might be interfering and causing this behavior.

    Let us know so we can assist you further.

    Best regards,

    Thread Starter negotiatoruk

    (@negotiatoruk)

    Hi, Thank you for your reply.

    We do not use any third-party plugins for the coupons. We use standart one WP.

    The messages we get from our customer are as follow “I just made a purchase with order number “#17978”. At the time of purchase I used the discount code “Feb30%OFF” which came out as correct. When I finalized the payment, I have been charged 100%”

    Plugin Support Aamir

    (@aamiribsf)

    Hello?@negotiatoruk,

    Apologies for the delay in response. We tried to replicate the issue on our end, but the coupon is working fine on the checkout step for me.

    To look into the issue more closely and try replicating it in a similar environment, could you please open a ticket with us from here: https://cartflows.com/support/free-support/?

    This will allow us to investigate further and assist you more effectively.

    Looking forward to your response.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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