CourierUrl not fired to Omnisend

  • Resolved drevolution

    (@drevolution)


    7 months, 2 weeks ago

    Dear Folks,

    It still haven’t found a good solution to include the CourierURL to the shipping confirmation sent by a Omnisend Automation.

    The thing is that Omnisend doesn’t see the courierURL as one of the properties inside the order fulfilled event for woocommerce stores.

    In the past I had a custom script running that fired the CourierUrl to Omnisend. This is still the case and if I scrutinize the GET ORDER INFO on the developer website i still see the courierURL is fired to Omnisend. I only cannot choose this field in my automations.

    Helpdesk has no solution yet, they mentioned.
    “Since we are moving to events, some properties got removed from the order log, and some got added, so you should just check now order events and which properties are present and utilize those.”

    I still think there should be an easy solution for this, hopefully somebody here have some tips! Please let me know if you have some thoughts!

    Thanks,
    Ben

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  • Plugin Support omnisendsupport

    (@omnisendsupport)

    Hello there!
    Thank you for opening a support thread!

    You’re right, since Woocommerce does not sync any tracking URL to Omnisend with order details, it can’t be sent via our Shipping Confirmation automation with the native Order Fulfilled trigger.

    If you’d like to populate tracking URL in the email, best approach would be to integrate a 3rd party app that’s related to shipping. You can find a list here: https://support.omnisend.com/en/collections/2228418-shipping

    App will create custom events and custom fields within them. Every time the order is fulfilled, certain custom properties have certain values and can be populated through custom event personalization tags. Using such integration you will be able to have more flexibility and will be able to select the custom property to pass the tracking URL as well.

    Looking forward to hearing back from you!

Viewing 1 replies (of 1 total)
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