Course not added to user after payment

Hola! tengo el mismo problema, he seguido los pasos que aparecen en las capturas de pantalla. Y tengo Tutor versión 2.6.1

Por favor me puede ayudar alguien? he probado TODO y no funciona

Idem pour moi, j’ai suivi les instruction mais une fois sur deux après le paiement, le tableau de bord de l’apprenant et vide et l’apprenant n’appara?t pas dans l’administration “apprenant” de tutor, mais le compte a bien été créé dans les comptes wordpress en tant que client.

Quelqu’un a-t-il une solution ? J’ai mis à jour tutor lms version 2.6.2, mais rien n’a changé

Dear @idcreacom

We apologize for the issue you’re experiencing. It appears to be a website-specific problem and to properly diagnose and resolve it, we would need to thoroughly inspect your website. Please reach out to us at https://www.themeum.com/support/ for assistance.

Hi there, I am having a similar issue:

When a not logged user make a pruchase of a course and after making the payment, the student is not not being automatically enrolled to the course, I have tested several scenarios and configurations, but problmes remains, I have set up properlly tutor and woocommerce, based on different answers on this same topic, here the 2 cases:

1. Case 1, a Not logged current user make the purchase: add to cart + checkout + then access to account clicking on the check out access account option, + finalize the paymentent, the order in Woocommerce is received and when changin to complete the student is not enrolled.
2. Case 2: New User Creating the account during the purchase: add to cart + checkout + payment // account is created (but woocomerce create the acount with customer role, not subscriber), woocomerce order is recieved and as in privouse case when order is complete student is not enrolled.

Note. When the user is logged, using the tutor login page, and then when logged make the purchase process (add to cart + check out + payment) is working fine, so the problem is limited only for not logged users that begin the purchase process and log in/create an account on checkout woocommerce page.

What I see is that the problem is mostlikely focus when the Current/new user make the Loggin or creates the account on the checkout. Something is wrong there.

What can I do to solve this problem? thanks in advance

Hi there,
I’m having this issue since more then a month and nothing is working. I’m on the latest version of Tutor, etc.

How can we fix that ?

Hi there,

Is it possible to have a reply on that ? I’m having this issues since more then a month.

Thx,

Marie

Hello @marie911

To resolve the issue, please adjust the Tutor LMS and WooCommerce settings as shown in the screenshot below. Additionally, avoid using a 100% discount coupon, test the payment method, and ensure you create the WooCommerce checkout page using the shortcode provided.

https://prnt.sc/RFqSiuz748pY
https://prnt.sc/Z9R3pgtn9QFB
https://prnt.sc/P3RrYE_JaeIx

Thank you.

Hi there,

I’ve already tried all that and it’s not working.

Thx,
Marie

Hi there,
I’m waiting since more than a month to fix that.

Is it possible to have a follow-up ?

Thank,
Marie

@marie911

It is tough to solve this type of technical problem without checking it manually. Please email support at themeum dot com. We will take a closer look at your issue.

Thank you!
Best Regards

Hi there,

You are asking me to write to the support, they don’t want to help me cause it’s a free licence. So what do I do now ?

Thx,
Marie