CPU usage – Siteground

  • Resolved manoleixon

    (@manoleixon)


    6 years, 5 months ago

    Hello. I’m a SiteGround user and I was a MailPoet user also until my web got penalized because of the high CPU usage of the plugin. That happened 6 months ago.

    I’ve read a lot of comments in this forum about the same issue, but It seems other people solved correctly. That’s not my case. The CPU usage in my site is still extremely high. Please, help.

    – Server: SiteGround
    – MailPoet version: 3.7.5
    – WordPress version: 4.9.6
    – Settings: “Visitors to your website” checked (I also tried using MailPoet’s own script)

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello @manoleixon,

    Ivan Atanasov from SiteGround here. If I understand correctly, the service was temporarily disabled 6 months ago. Since then, you did not face such interruptions but are still observing high CPU usage.

    Have you posted a Support Ticket yet? If not, you can post one from your SiteGround User Area. Our team will gladly check the CPU usage and offer advise that might confirm the issue you suggest.

    I am having the same issue. It happens once every couple of weeks. I have gone through all my SG settings and such to make sure that is all correct.

    Thread Starter manoleixon

    (@manoleixon)

    Hi @ivanatanasov, thanks for your answer.
    Since that happened, I stopped using Mailpoet plugin. Sometimes, when a new update of the plugin come out, I active it, wait for a couple of hours and check the usage of memory. It always reach the maximum allowed, so I deactivate it again.
    Thanks for your help, I’ll open a ticket as soon as I can.
    All best

    Hi there @manoleixon,

    We’d be happy to take a look at this if you’d like to use MailPoet or are still experiencing the issue.

    There was a bug a few versions back (roughly a couple of months ago) that caused high CPU usage, we released a fix for that and everything was back to normal.

    Thanks!

    Thread Starter manoleixon

    (@manoleixon)

    Thank you @wysija. It was already solved installing again MailPoet from scratch. That option was the key to solve it.
    All best

    @wysija

    I reverted back to MailPoet2. This issue has stopped, as has the other issue regarding sending emails when I edit an old post (on another thread).

    I hope this helps you track the issue.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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