• Resolved prexilated

    (@prexilated)


    Hi Team,

    Its been a while now that when we access the woocommerce dasboard (https://thefrenchgrocer.com/wp-admin/admin.php?page=wc-admin) we get ” There was an error getting your inbox. Please try again.” and our server cpu usage will spike very high that causes our server to crash then we get internal server error.

    Note: accessing the Orders tab, status, etc are fine.

    Please help.

    Best,
    Michael

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @prexilated

    Thanks for reaching out!

    This is quite strange. I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter prexilated

    (@prexilated)

    Hi @xue28 ,

    Thank you for you prompt response. I appreciate it.

    Unfortunately when I try to click the Get system report button nothing happens.

    For the error logs, I only got this: 12-28-2022 @ 14:46:49 – Unable to detect valid feed configuration: No catalog ID

    • This reply was modified 2 years, 1 month ago by prexilated.

    Hi @prexilated

    Unfortunately when I try to click the Get system report button nothing happens.

    This is quite strange.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    Let us know how it goes!

    Thread Starter prexilated

    (@prexilated)

    @xue28

    Here is the System status:
    
    
    WordPress Environment
    
    WordPress address (URL): https://thefrenchgrocer.com
    Site address (URL): https://thefrenchgrocer.com
    WC Version: 7.3.0
    REST API Version: ? 7.3.0
    WC Blocks Version: ? 9.1.5
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    Server Environment
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 2 GB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.87.0
    OpenSSL/1.1.1s
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.51
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    WC Database Prefix: wp_
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    Database Data Size: 128.75MB
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    Post Type Counts
    
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    Security
    
    Secure connection (HTTPS): ?
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    Dropin Plugins (1)
    
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    Must Use Plugins (1)
    
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    Settings
    
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    Cut-off time: -
    
    Monday: ?
    Cut-off time: 14:00
    
    Tuesday: ?
    Cut-off time: 14:00
    
    Wednesday: ?
    Cut-off time: 14:00
    
    Thursday: ?
    Cut-off time: 14:00
    
    Friday: ?
    Cut-off time: 14:00
    
    Saturday: ?
    Cut-off time: 14:00
    
    Delivery Ranges
    
    Default: 1 - 10
    Shipping methods: -
    
    Delivery Days
    
    Sunday: ?
    No of orders: 0
    Shipping methods: all
    Time frames: no
    
    Monday: ?
    No of orders: 0
    Shipping methods: all
    Time frames: yes
    Time frame title: Morning
    
    Tuesday: ?
    No of orders: 0
    Shipping methods: all
    Time frames: yes
    Time frame title: Morning
    
    Wednesday: ?
    No of orders: 0
    Shipping methods: all
    Time frames: yes
    Time frame title: Morning
    
    Thursday: ?
    No of orders: 0
    Shipping methods: all
    Time frames: yes
    Time frame title: Morning
    
    Friday: ?
    No of orders: 0
    Shipping methods: all
    Time frames: yes
    Time frame title: Morning
    
    Saturday: ?
    No of orders: 0
    Shipping methods: all
    Time frames: yes
    Time frame title: Morning
    
    Status report information
    
    Generated at: 2023-02-01 16:40:51 +08:00
    `

    Hi @prexilated

    Thanks for sharing the stats, it seems like you have 44 active plugins on the website.

    Did you get a chance to perform a full conflict test?like my colleague mentioned above?

    Here’s how to do that: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.

    Roxy

    (@roxannestoltz)

    Hi @prexilated ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

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