CPUs usage problem

  • Resolved funique

    (@funique)


    2 years ago

    Hi, I started receiving CPU usage limit warnings the same month I installed cleantalk (and no other new plugins since). I was even forced to upgrade to a too expensive for my site hosting (with siteground and would like to go back to my previous package but for this, I need to find the problem. Can you help me with this problem? thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello, @funique

    Please, do the following:
    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —>

    • —> set the option “Use AJAX for JavaScript check” to “Off”
    • —> set the option “Set cookies” to “Off”
    • —> set the option “Add a CleanTalk Pixel to improve IP-detection” to “Off”
    • —> set the option “Anti-Crawler” to “Off”
    • —> set the option “Anti-Flood” to “Off”
    • —> Save Changes.

    If it didn’t help, you can simply disable the SpamFireWall feature entirely as it’s an additional feature, the main part of the anti-spam protection will still work.

    Could you also provide us with a log with MySQL queries and PHP logs?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

    Thread Starter funique

    (@funique)

    Sorry for the delay…
    https://www.dropbox.com/scl/fo/aw93rxre6wp7b481kuwpu/h?dl=0&rlkey=6i186hmuctfui4u6j8tvps5rh

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello, @funique

    I don’t see our plugin in your MySQL query log, so it shouldn’t cause load on your site. In the php logs, I see our plugin, but it also shouldn’t cause any problems. Did you follow my instructions? Did it help?

    If not, please, create a private ticket and copy-paste your question there:
    https://cleantalk.org/my/support/open

    And please, paste the link to this topic, so we can identify you quickly.

    I’m dealing with the same issue right now with the same host (SiteGround). I’ve had Cleantalk installed on multiple WP sites for several years and starting this month, I’m now getting CPU usage alerts from the host. I followed all the directions in this post including turning off Spam Firewall. However, since I’m paying for Cleantalk, it seems counterproductive to pay for a service and not be able to use it. I spoke to the host and they said Cleantalk needs to make the adjustment. Please advise. Thanks

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello, @rebidea1

    Please, create a private ticket and copy-paste your question there:
    https://cleantalk.org/my/support/open

    Please, paste the link to this topic, so we can identify you quickly.

Viewing 6 replies - 1 through 6 (of 6 total)
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