Crap Support

  • I installed the free version to see how it worked prior to buying the pro version. Guess what? i started having problems. I now keep getting the message: Connection lost.?Saving has been disabled until you are reconnected.?This post is being backed up in your browser, just in case.

    No silly me I tried to contact them to get some help. I find, just like every other company that hides behind anynonimity, they cannot be reached at all unless you purchase one of the pro versions. I say, I just can;s seem to trust a company that cares so little about customers or potential customers that they refuse to talk to them.

    Now I have to leave this comment knowing It till never avail anything. Some world we now live in.

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  • Hi @jjohnson46,

    I’m sorry if you feel that we have been uncommunicative.

    We provide support for our Pro users through a private ticketing system. However, that same team provides support for our free users here on the forum.

    I do not see that you have created a thread here on the forum for any issues you’ve experienced with The Events Calendar. If you create a thread, our team would be happy to help you.

    I also was not able to find a ticket from you in our Pro support system either. We highly value customer feedback and would appreciate an opportunity to help you before receiving a 1-star review.

    If you start a topic in our forum, the team would be happy to assist you.

    Thanks,

    Elise C. Alley

Viewing 1 replies (of 1 total)
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