Crash

  • Resolved shreyans94

    (@shreyans94)


    6 years, 9 months ago

    I updated the plugin from version 2.6 to version 3.2.1 and my website backend blew away with a blank white screen.

    Thank god I did that on staging first!!

    Deleting this plugin right away!!

Viewing 1 replies (of 1 total)
  • Plugin Author cusrev

    (@ivole)

    Thanks for using our plugin!

    I’m really sorry to hear about your problem. That’s really good that you followed best practices and made a backup before updating.

    Can you please share some additional information about this episode? You’re the first one who reports a blank white screen and I would like to collect as much information as possible.

    – Did you update something together with my plugin?
    – Did you do any custom modifications to the code of my plugin?

    Would you be able to get in touch with me be sending a message to [email protected] to check your staging site and find the root cause of the problem?

Viewing 1 replies (of 1 total)
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