Dear @mikeloucas,
Thank you for the review.
We’re sorry to hear about your experience.
Firstly, I want to mention that we are open to having the opportunity to discuss and investigate your case and give a proper solution to it. Unfortunately, we haven’t had a chance to examine this case with you before.
We’re normally known for our exceptional plugin and support as you can see in all our reviews and support forums. It is very important for us to solve your problem and help you enjoy our product.
So instead of the 1-star rating, please open a ticket in case of facing any issues – our Customer Care team will always be happy to help you. (Of course, it is totally your decision, but opening a ticket will help you to solve the issue as soon as possible.)
We are always ready to provide all our customers with quality support and resolve any issue connected with our plugin.
So, you can contact us via this form for further investigation of your case.
Thank you.
