Crash when creating folder list

  • [INFO] BackWPup 3.5.1; A project of Inpsyde GmbH
    [INFO] WordPress 4.9.6 on https://simplybizzz.com/
    [INFO] Log Level: Debug
    [INFO] BackWPup job: simplybizzz.com_FULL; DBCHECK+DBDUMP+FILE+WPEXP+WPPLUGIN
    [INFO] Runs with user: (0)
    [INFO] Cron: 15 2 * * *; Next: Thu, 31 May 2018 @ 02:15
    [INFO] BackWPup job started manually
    [INFO] PHP ver.: 7.2.5 (64bit); cgi-fcgi; Linux
    [INFO] Maximum PHP script execution time is 120 seconds
    [INFO] Script restart time is configured to 30 seconds
    [INFO] MySQL ver.: 5.6.36-82.1-log
    [INFO] Web Server: Apache
    [INFO] curl ver.: 7.59.0; OpenSSL/1.0.2k
    [INFO] Temp folder is: /…/wp-content/uploads/backwpup-a8d41b-temp/
    [INFO] Logfile is: /…/wp-content/uploads/backwpup-a8d41b-logs/backwpup_log_a8d41b_2018-05-30_11-42-07.html
    [INFO] Backup file is: /…/wp-content/uploads/backwpup-a8d41b-temp/SimplyBizzz_2018-05-30_11-42-07_Z6UNIG3O01.zip
    [30-May-2018 11:42:07] 1. Try to backup database …
    [30-May-2018 11:42:07] Connected to database <myDBname> on localhost
    [30-May-2018 11:42:07] Backup database table “wp_404_to_301” with “~8” records
    [30-May-2018 11:42:07] Backup database table “wp_blc_filters” with “~0” records
    [30-May-2018 11:42:07] Backup database table “wp_blc_instances” with “~1” records
    [30-May-2018 11:42:07] Backup database table “wp_blc_links” with “~1” records
    [30-May-2018 11:42:07] Backup database table “wp_blc_synch” with “~13” records
    [30-May-2018 11:42:07] Backup database table “wp_commentmeta” with “~0” records
    [30-May-2018 11:42:07] Backup database table “wp_comments” with “~0” records
    [30-May-2018 11:42:07] Backup database table “wp_db7_forms” with “~0” records
    [30-May-2018 11:42:07] Backup database table “wp_gdpr_request_records” with “~0” records
    [30-May-2018 11:42:07] Backup database table “wp_icwp_wpsf_audit_trail” with “~501” records
    [30-May-2018 11:42:07] Backup database table “wp_icwp_wpsf_ip_lists” with “~0” records
    [30-May-2018 11:42:07] Backup database table “wp_icwp_wpsf_reporting” with “~57” records
    [30-May-2018 11:42:08] Backup database table “wp_icwp_wpsf_sessions” with “~3” records
    [30-May-2018 11:42:08] Backup database table “wp_icwp_wpsf_spambot_comments_filter” with “~0” records
    [30-May-2018 11:42:08] Backup database table “wp_icwp_wpsf_statistics” with “~4” records
    [30-May-2018 11:42:08] Backup database table “wp_links” with “~0” records
    [30-May-2018 11:42:08] Backup database table “wp_options” with “~890” records
    [30-May-2018 11:42:08] Backup database table “wp_postmeta” with “~364” records
    [30-May-2018 11:42:08] Backup database table “wp_posts” with “~123” records
    [30-May-2018 11:42:08] Backup database table “wp_term_relationships” with “~9” records
    [30-May-2018 11:42:08] Backup database table “wp_term_taxonomy” with “~16” records
    [30-May-2018 11:42:08] Backup database table “wp_termmeta” with “~0” records
    [30-May-2018 11:42:08] Backup database table “wp_terms” with “~16” records
    [30-May-2018 11:42:08] Backup database table “wp_tinvwl_items” with “~0” records
    [30-May-2018 11:42:08] Backup database table “wp_tinvwl_lists” with “~0” records
    [30-May-2018 11:42:08] Backup database table “wp_usermeta” with “~50” records
    [30-May-2018 11:42:08] Backup database table “wp_users” with “~0” records
    [30-May-2018 11:42:09] Backup database table “wp_wc_download_log” with “~0” records
    [30-May-2018 11:42:09] Backup database table “wp_wc_webhooks” with “~0” records
    [30-May-2018 11:42:09] Backup database table “wp_wfBadLeechers” with “~0” records
    [30-May-2018 11:42:09] Backup database table “wp_wfBlockedCommentLog” with “~0” records
    [30-May-2018 11:42:09] Backup database table “wp_wfBlockedIPLog” with “~0” records
    [30-May-2018 11:42:09] Backup database table “wp_wfBlocks7” with “~0” records
    [30-May-2018 11:42:09] Backup database table “wp_wfConfig” with “~213” records
    [30-May-2018 11:42:09] Backup database table “wp_wfCrawlers” with “~8” records
    [30-May-2018 11:42:09] Backup database table “wp_wfFileChanges” with “~0” records
    [30-May-2018 11:42:09] Backup database table “wp_wfFileMods” with “~13830” records
    [30-May-2018 11:42:09] Backup database table “wp_wfHits” with “~1030” records
    [30-May-2018 11:42:09] Backup database table “wp_wfHoover” with “~3423” records
    [30-May-2018 11:42:09] Backup database table “wp_wfIssues” with “~0” records
    [30-May-2018 11:42:09] Backup database table “wp_wfKnownFileList” with “~16758” records
    [30-May-2018 11:42:10] Backup database table “wp_wfLeechers” with “~22” records
    [30-May-2018 11:42:10] Backup database table “wp_wfLiveTrafficHuman” with “~1” records
    [30-May-2018 11:42:10] Backup database table “wp_wfLocs” with “~2” records
    [30-May-2018 11:42:10] Backup database table “wp_wfLogins” with “~21” records
    [30-May-2018 11:42:10] Backup database table “wp_wfNet404s” with “~0” records
    [30-May-2018 11:42:10] Backup database table “wp_wfNotifications” with “~11” records
    [30-May-2018 11:42:10] Backup database table “wp_wfPendingIssues” with “~0” records
    [30-May-2018 11:42:10] Backup database table “wp_wfReverseCache” with “~3” records
    [30-May-2018 11:42:10] Backup database table “wp_wfSNIPCache” with “~0” records
    [30-May-2018 11:42:10] Backup database table “wp_wfScanners” with “~0” records
    [30-May-2018 11:42:10] Backup database table “wp_wfStatus” with “~961” records
    [30-May-2018 11:42:10] Backup database table “wp_wfVulnScanners” with “~0” records
    [30-May-2018 11:42:10] Backup database table “wp_woocommerce_api_keys” with “~0” records
    [30-May-2018 11:42:10] Backup database table “wp_woocommerce_attribute_taxonomies” with “~0” records
    [30-May-2018 11:42:10] Backup database table “wp_woocommerce_downloadable_product_permissions” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_log” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_order_itemmeta” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_order_items” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_payment_tokenmeta” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_payment_tokens” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_sessions” with “~2” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_shipping_zone_locations” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_shipping_zone_methods” with “~2” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_shipping_zones” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_tax_rate_locations” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_woocommerce_tax_rates” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_wpresponsepro_autoresponders” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_wpresponsepro_broadcasts” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_wpresponsepro_clicks” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_wpresponsepro_list_subscribers” with “~0” records
    [30-May-2018 11:42:11] Backup database table “wp_wpresponsepro_lists” with “~0” records
    [30-May-2018 11:42:12] Backup database table “wp_wpresponsepro_opens” with “~0” records
    [30-May-2018 11:42:12] Backup database table “wp_wpresponsepro_queue” with “~0” records
    [30-May-2018 11:42:12] Backup database table “wp_wpresponsepro_subscribers” with “~0” records
    [30-May-2018 11:42:12] Backup database table “wp_wpsg_blacklist” with “~0” records
    [30-May-2018 11:42:12] Backup database table “wp_wpsg_blocked_ips” with “~0” records
    [30-May-2018 11:42:12] Backup database table “wp_wpsg_log” with “~35” records
    [30-May-2018 11:42:12] Backup database table “wp_wpsg_whitelist” with “~0” records
    [30-May-2018 11:42:12] Backup database table “wp_wsal_metadata” with “~3245” records
    [30-May-2018 11:42:12] Backup database table “wp_wsal_occurrences” with “~347” records
    [30-May-2018 11:42:12] Backup database table “wp_wsal_options” with “~31” records
    [30-May-2018 11:42:12] Added database dump “wpsbizz.sql” with 9.50 MB to backup file list
    [30-May-2018 11:42:12] Database backup done!
    [30-May-2018 11:42:12] Restart after 6 seconds.
    [30-May-2018 11:42:13] 1. Trying to make a list of folders to back up …

    That’s where the log ends. Just like that.

    Any idea?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @stefhz
    Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info”

    Thread Starter stefhz

    (@stefhz)

    sure, here you go (I just shortened the paths for not having those in public):

    WordPress version: 4.9.6
    BackWPup version: 3.5.1
    PHP version: 7.2.5 (64bit)
    MySQL version: 5.6.36-82.1-log
    cURL version: 7.59.0
    cURL SSL version: OpenSSL/1.0.2k
    WP-Cron url: https://simplybizzz.com/wp-cron.php
    Server self connect: Response Test O.K.
    Document root: /…
    Temp folder: /…/wp-content/uploads/backwpup-a8d41b-temp/
    Log folder: /…/wp-content/uploads/backwpup-a8d41b-logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: cgi-fcgi
    Current PHP user: ezit8210
    Maximum execution time: 120 seconds
    BackWPup maximum script execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: On
    CHMOD Dir: 493
    Server Time: 13:24
    Blog Time: 07:24
    Blog Timezone: America/Denver
    Blog Time offset: -6 hours
    Blog language: en-US
    MySQL Client encoding: utf8mb4
    PHP Memory limit: 768M
    WP memory limit: 128M
    WP maximum memory limit: 768M
    Memory in use: 26.00 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @stefhz,
    Just wanna know that if you able to check the server log on your site?
    That would really great!
    Also, in some case, maybe your site has run out of disk quota, so that issue may happen I think.

    Thread Starter stefhz

    (@stefhz)

    Hi – Server space is in good standing (over 10GB available of 20GB total). No problem there… and it would not make sense to me for the script to crash over creating a folder list due to quota limits, if the DB tables could be backed up just before that.

    This is what I get in the error log:
    [Fri Jun 01 10:40:25.957890 2018] [:error] [pid 40867] [client 77.104.162.157:33966] PHP Fatal error: require_once(): Failed opening required ‘/home/site_1/wp-content/plugins/backwpup/inc/class-option.php’ (include_path=’/home/site_1/wp-content/plugins/backwpup/vendor/pear/archive_tar:/home/site_1/wp-content/plugins/backwpup/vendor/pear/console_getopt:/home/site_1/wp-content/plugins/backwpup/vendor/pear/http_request2:/home/site_1/wp-content/plugins/backwpup/vendor/pear/mail_mime:/home/site_1/wp-content/plugins/backwpup/vendor/pear/mail_mime-decode:/home/site_1/wp-content/plugins/backwpup/vendor/pear/net_url2:/home/site_1/wp-content/plugins/backwpup/vendor/pear/pear-core-minimal/src:/home/site_1/wp-content/plugins/backwpup/vendor/pear/pear_exception:.:/usr/local/php72/pear’) in /home/site_1/wp-content/plugins/backwpup/inc/class-autoload.php on line 61, referer: https://simplybizzz.com/wp-cron.php?doing_wp_cron=1527867624.8719160556793212890625&backwpup_run=restart
    [Fri Jun 01 10:40:25.957477 2018] [:error] [pid 40867] [client 77.104.162.157:33966] PHP Warning: require_once(/home/site_1/wp-content/plugins/backwpup/inc/class-option.php): failed to open stream: Too many open files in /home/site_1/wp-content/plugins/backwpup/inc/class-autoload.php on line 61, referer: https://simplybizzz.com/wp-cron.php?doing_wp_cron=1527867624.8719160556793212890625&backwpup_run=restart
    [Fri Jun 01 10:40:25.957362 2018] [:error] [pid 40867] [client 77.104.162.157:33966] PHP Warning: include(): Failed opening ‘/home/site_1/wp-content/plugins/backwpup/vendor/composer/../../inc/class-option.php’ for inclusion (include_path=’/home/site_1/wp-content/plugins/backwpup/vendor/pear/archive_tar:/home/site_1/wp-content/plugins/backwpup/vendor/pear/console_getopt:/home/site_1/wp-content/plugins/backwpup/vendor/pear/http_request2:/home/site_1/wp-content/plugins/backwpup/vendor/pear/mail_mime:/home/site_1/wp-content/plugins/backwpup/vendor/pear/mail_mime-decode:/home/site_1/wp-content/plugins/backwpup/vendor/pear/net_url2:/home/site_1/wp-content/plugins/backwpup/vendor/pear/pear-core-minimal/src:/home/site_1/wp-content/plugins/backwpup/vendor/pear/pear_exception:.:/usr/local/php72/pear’) in /home/site_1/wp-content/plugins/safe-svg/lib/vendor/composer/ClassLoader.php on line 412, referer: https://simplybizzz.com/wp-cron.php?doing_wp_cron=1527867624.8719160556793212890625&backwpup_run=restart
    [Fri Jun 01 10:40:25.956817 2018] [:error] [pid 40867] [client 77.104.162.157:33966] PHP Warning: include(/home/site_1/wp-content/plugins/backwpup/inc/class-option.php): failed to open stream: Too many open files in /home/site_1/wp-content/plugins/safe-svg/lib/vendor/composer/ClassLoader.php on line 412, referer: https://simplybizzz.com/wp-cron.php?doing_wp_cron=1527867624.8719160556793212890625&backwpup_run=restart
    [Fri Jun 01 10:40:25.833875 2018] [:error] [pid 40867] [client 77.104.162.157:33966] PHP Warning: file_put_contents(/home/site_1/wp-content/uploads/backwpup-a8d41b-temp/backwpup-working.php): failed to open stream: Too many open files in /home/site_1/wp-content/plugins/backwpup/inc/class-job.php on line 618, referer: https://simplybizzz.com/wp-cron.php?doing_wp_cron=1527867624.8719160556793212890625&backwpup_run=restart
    [Fri Jun 01 10:40:25.803329 2018] [:error] [pid 40867] [client 77.104.162.157:33966] PHP Warning: Invalid error type specified in /home/site_1/wp-content/plugins/backwpup/inc/class-job.php on line 767, referer: https://simplybizzz.com/wp-cron.php?doing_wp_cron=1527867624.8719160556793212890625&backwpup_run=restart
    [Fri Jun 01 10:40:25.803233 2018] [:error] [pid 40867] [client 77.104.162.157:33966] PHP Warning: file_put_contents(/home/site_1/wp-content/uploads/backwpup-a8d41b-logs/backwpup_log_a8d41b_2018-06-01_09-40-19.html): failed to open stream: Too many open files in /home/site_1/wp-content/plugins/backwpup/inc/class-job.php on line 764, referer: https://simplybizzz.com/wp-cron.php?doing_wp_cron=1527867624.8719160556793212890625&backwpup_run=restart

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @stefhz
    Thanks! I will forward your issues to our developers and let them check it.
    Have a nice weekend!

    Thread Starter stefhz

    (@stefhz)

    Hi – Just checkin’ if the developers found the source of the bug and could fix it.

    Thx

    Thread Starter stefhz

    (@stefhz)

    Additional info: I have the latest version 3.6.0 installed, and the problem persists.

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @stefhz
    Sorry my late reply, please contact your hoster and tell them if your server has a limitation of open files and tell them if possible increase the value.
    Hope that helps!

Viewing 8 replies - 1 through 8 (of 8 total)
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