• Resolved C-W-R

    (@creawebrdv)


    Hello,
    Today I updated the Responsive theme from version 5.0.3 to 5.0.4.

    Since updating the Responsive theme, when the Responsive theme is active, my website is inaccessible.

    Could you fix this bug in a 5.0.5 update?

    Sincerely

    Roberto

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @creawebrdv ,

    Thanks for reaching out.

    We would appreciate it if you could give us the following details.
    1) Can you access the backend of the site?
    2) Can you please roll back the theme to v5.0.3 and check if the website is still broken?
    3) Have you made any changes to the site such as changing the web pages using Elementor or activating the new plugin(s)?

    Best Regards,
    Tejas

    Thread Starter C-W-R

    (@creawebrdv)

    Hi Tejas,
    The website is down?with 5.0.4 and I haven’t made any changes to the site.
    Here is some WordPress information:

    Une erreur de type E_ERROR a été causée dans la ligne 32 du fichier /home/peju9522/petitcreaest.fr/wp-content/plugins/header-footer-elementor/header-footer-elementor.php. Message d’erreur : Uncaught Error: Failed opening required ‘/home/peju9522/petitcreaest.fr/wp-content/plugins/header-footer-elementor/vendor/autoload.php’ (include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) in /home/peju9522/petitcreaest.fr/wp-content/plugins/header-footer-elementor/header-footer-elementor.php:32

    Stack trace:

    #0 /home/peju9522/petitcreaest.fr/wp-settings.php(517): include_once()

    #1 /home/peju9522/petitcreaest.fr/wp-config.php(104): require_once(‘/home/peju9522/…’)

    #2 /home/peju9522/petitcreaest.fr/wp-load.php(50): require_once(‘/home/peju9522/…’)

    #3 /home/peju9522/petitcreaest.fr/wp-admin/admin.php(34): require_once(‘/home/peju9522/…’)

    #4 /home/peju9522/petitcreaest.fr/wp-admin/update-core.php(10): require_once(‘/home/peju9522/…’)

    #5 {main}

    ? thrown

    ——————————————-

    Best Regards,

    Roberto

    Hi @creawebrdv ,

    Thanks for providing us with the details.

    The errors provided above are coming from the plugin ‘header-footer-elementor’.

    Would you kindly try deactivating?the plugin to see if the problem still occurs?

    If you are still facing issues, please raise a ticket at?[email protected].

    Best Regards,
    Tejas

    Theme Author CyberChimps

    (@cyberchimps)

    Hi Roberto,

    Hope the earlier solution worked.

    If you are still facing issues, please raise a ticket at?[email protected].

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Crash with update the Responsive theme 5.0.4’ is closed to new replies.