Crashed my site

@euphemism you are not provided the screenshots or any error details. Your reports are not reliable.

How is it possible that you are writing a review on another plugin with the same topic and with the difference of just one minute? When you posted the same issues here as a support topic then why did you posted the same on the other plugin as a review? Are you really helping the plugin authors or leaving them clueless?

• This reply was modified 1 year, 6 months ago by Fahad Mahmood.

I could not leave this active long enough to take a screenshot, sorry.

You created identical topic on another plugin support section with inadequate information, https://www.ads-software.com/support/topic/crashed-my-site-121/, and I have already checked the plugin with the version he reported, there is no website crash happened, you could report it to the support section instead of the reviews section.

Hi @euphemism

Thank you for using our plugin.

We apologize for the inconvenience.

Please provide us more informaiton about the issue. You can enable debuggin on your site and let us know about the error message.

Please enable debug log on your site and send us the error message that you get by trying the same process. If you enabled a debug log on your site you can find errors inside the debug.log file inside the wp-content/plugins folder.

Add below lines to your wp-config.php file to enable debugging and debug log.
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );

After enabling debug and getting errors inside the debug.log file disable debugging by setting true to false in above lines like the below example.
define( ‘WP_DEBUG’, false );
define( ‘WP_DEBUG_LOG’, false );

Also, please provide us a full-page screenshot of the rules.

Regarding @fahadmahmood conversation please remove your review from their plugin and ask question about the issue. This way you can help the developers too.

Thanks

• This reply was modified 1 year, 6 months ago by AsanaPlugins.

Greetings, I reinstalled to demonstrate that it crashes when I try to add the product to the cart. These image will delete after one month. I edited to remove the database directory paths.

This is from the debug.log. I removed the full path in the text below. The only statements in there re. discount plugin are notices. I could send the whole log privately with instructions.

[14-Sep-2023 18:01:06 UTC] PHP Notice: Undefined index: plus_discount in /wp-content/plugins/woocommerce/includes/react-admin/connect-existing-pages.php on line 91
[14-Sep-2023 18:01:07 UTC] PHP Notice: Undefined index: plus_discount in /wp-content/plugins/woocommerce/includes/react-admin/connect-existing-pages.php on line 91

Thank you for the information.

None of the error messages are related to the plugin. The plugin folder is “easy-woocommerce-discounts” or “easy-woocommerce-discounts-pro” if you are using the pro version, while there is not any error message related to the plugin in the messages.

Maybe there is a conflict on your site causes this issue, to find it you can disable all of WooCommerce related plugins and only keep “WooCommerce” and “Discount Rules and Dynamic Pricing for WooCommerce” then try again, if this time it worked fine, you can activate other plugins one by one to find the plugin that causes the issue.

Regarding the bulk pricing table, I am not sure it is a table from the plugin. So please make sure that you have created it in the plugin.

Also, please make sure that you read the bulk pricing article, as I see you have created wrong ranges based on the screenshot.

To show the quantity table on the product page you can follow the below steps.

• Go to settings of the plugin – Promotion tab – Quantity table section.
• Make sure “Display Quantity Table” is yes.
• Change “Quantity Table Position” to one of the listed positions and check the product page again and if your theme supports that position the quantity table will appear in the product page otherwise please check other positions too.
• If none of the listed positions does work please set it to “None” and use below shortcode on the product page to show bulk pricing table.
  [wccs_bulk_table]

I hope it helps.

Best Regards

• This reply was modified 1 year, 6 months ago by AsanaPlugins.