Crashes website – worst support ever

It has been one month ca since the premium version of this plugin was installed to two of our e-commerce sites. Initially it seemed to work well. After an update it crashed both sites. We contacted their support who alleged there was a conflict with another plugin. We supplied them with a cloned version of our site to find and examine the issue as requested (hoping they could release a new update which actually worked).

Instead of taking this approach their customer support suggested we contact their sales department so that they could charge us to fix the conflict created by their own update. This is an excellent business strategy. Create a plugin and release updates which does not work and charge extra for it every time it makes your websites crash.. genius. We tried to get access to a more customer oriented manager who could see the broader picture but were denied by customer support.

Nevertheless we made an effort to contact their sales team was and their CEO. We provided the thread from customer support and asked to be contacted by a manager to whom we could speak with. Still no reply.

I would NOT recommend this plugin in any way currently or any other product from Premmerce. Their customer support is a real dissapointment and nobody else at the company seems to care enough to even respond.

• This topic was modified 4 years, 2 months ago by boris117.