Crashing our site

  • Resolved bandreas3

    (@bandreas3)


    9 months, 3 weeks ago

    Hello. I realize that this plugin is free, and with all the trouble we experience using it, we would be very disappointed spending a dime on this product. That said, every so often, it crashes our site and causes all kinds of bugs. I realize WordPress updated to 6.5.3. Are you aware of WordPress updates? Do you not test your product against changes that have been made? Fatal errors all over WooCommerce logs. Plugin disabled.. again.!

    The page I need help with: [log in to see the link]

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  • Thread Starter bandreas3

    (@bandreas3)

    Also tried reaching out via, https://rankmath.com/my-account/

    I logged in ONE time and receive,

    “You have exceeded maximum login retries
    Please try after 13 hour(s)”

    Superb!

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @bandreas3,
    ?
    Thank you for contacting Rank Math support.
    ?
    We have tested the plugin with the latest version. Please check the error log and share the errors with us so we can check and help you fix them. You can get in touch with your host to get the error log.
    ?
    For the account login issue, please get in touch with our accounts team at?[email protected].
    ?
    Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)
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