Crashing site

  • In your latest version, I don’t know what changed, but the plugin is now crashing my sites that I have it installed on. If I delete the plugin folder my site works. I have a different folder structure setup with my WordPress installs. My core files are in a folder named “wp”. That is where my wp-content, wp-admin etc. files reside. It always worked up until this latest version of WordPress I use.

    I use the core files found here: https://github.com/WordPress/WordPress

    Any thoughts as to why it may crash using this version?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author infinitewp

    (@infinitewp)

    Hi,

    Sorry to hear that your site is crashed. Please accept my sincere apologies for any inconvenience caused.
    Have you updated the IWP Client plugin to the latest version 1.9.0? Did you encounter this issue immediately after updating the plugin?
    I suspect that some of the client plugin files could be missing on your server which failed to copy over during the upgrade process.

    Kindly download the latest client plugin files from the following link and upload it to your WordPress site plugin folder.

    Feel free to write to us to help at infinitewp dot com if you still experience the same problem further and one of our technical support guys will assist you to sort out the issues on your site.

    Cheers!

    Thread Starter fluiditystudio

    (@fluiditystudio)

    Thank you for the link to this other version. However, I’m still having the same issue. WP Debug doesn’t show any errors and I cannot figure out exactly where the error is coming from. Browser output error is below:

    Service Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

    Plugin Author infinitewp

    (@infinitewp)

    Hi,

    Could you please write an email to our technical support team at help at infinitewp dot com so that we can assist you further on this matter by debugging the issue more in-depth?

Viewing 3 replies - 1 through 3 (of 3 total)
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