crashing website

  • Resolved Prithvi

    (@renovomotors)


    1 year, 2 months ago

    I was able to recreate the issue on our end now, as well and the same appears to be caused by the following plugin:

    > royal-elementor-addons

    I tested it with different PHP versions, however, to no avail, thus, simply disabled it.

    Now the website is up and running with Cloudflare CDN Service enabled:

    > https://prnt.sc/YjH9QR4YM2cx

    I highly advise you to clear the browser`s cache and cookies as well as the local DNS cache so we can make sure that you are not seeing a cached version of the website. We have comprehensive guides on how to perform that action:

    As previously discussed, when the plugin is enabled, the website spawns numerous amount of internal requests, even when accessing the home page. Thus, the account’s resource capabilities are exhausted.

    The best course of action would be to review the plugin with an assitance of a website developer or directly with the pluing vendor, since it falls outside our scope of expertise.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Nick WP Royal Support

    (@elementoraddonswpr)

    Hi, no one have reported similar info, this is the first time and it very strange, can you please provide screenshots or more info around this topic “As previously discussed, when the plugin is enabled, the website spawns numerous amount of internal requests, even when accessing the home page.” Please guide me on how to check this request as best as you can and we will check it.

    Kind Regards,
    Nick

Viewing 1 replies (of 1 total)
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