Created a Tab, But It Doesn’t Show on Product Page

Hi @rscrouse3211,

It should be in the same place as the Description, Additional Information, and Reviews tabs (which are part of WooCommerce). Does your product page contain those tabs? If not, it might be the case that your theme doesn’t use tabs, or has them hidden for some other reason.

I’d be happy to check the HTML of the page, but it looks like your site has basic auth enabled.

Jon

Hi Jon. Thank you. I would appreciate whatever you can tell me. The password protection is set to user: end, password: EndFatigue.

Thanks.

Rich

Hi @rscrouse3211,

It looks like you are using Divi. Page builders often override our ability to add tabs to WooCommerce because they want to bundle their own solution. Please try enabling page-builder compatibility in the settings and see if that helps.

https://yikesplugins.com/knowledge-base/page-builder-compatibility/

Jon

Hi Jon. I appreciate the effort, but that didn’t fix it. I’m using the free version. Is it possible the pro versions would worK?

Thank you.

Rich

Hi @rscrouse3211,

Unfortunately, the issue is not with the version of our plugin, but rather Divi’s Builder replacing the standard way of interfacing with WooCommerce tabs.

We had a conversation about a month ago with some members on the support forum stating that due to a Divi update, our plugin no longer works with the Divi Builder. If you use the regular editor for a given product, our tabs should show. If you use the Divi Builder, they will not.

Here is the thread – https://www.ads-software.com/support/topic/all-custom-tabs-are-gone/

Let me know if that helps,
Jon