creating a clickable phone link in notification email

Hi @yvonnevanleeuwen,

If you want to add a link to open a phone number with HTML, you can use an HTML snippet similar to that shared in the WordPress.com article here.

For your reference, I created this screencast.

I hope this helps! When you’ve had a chance to give this a try, could you please let me know if it works for you?

Thanks!

Hi Ralden

Yes, I had the html script exactly correct.  Here it is for you:

If you have further questions, please give us a call on <a href=“tel:063553210”>06 355 3210</a>

That’s why I’m scratching my head as to what the problem is.  I’ve attached the message I get when I click the email notification link on my desktop (which can make calls!).  When I click it on my phone it does nothing (but looks like a link).

I’ve tried with and without the country code, with a + symbol, with a space after the colon, but nothing works).  I’ve attached a screenshot of the edit fields, in case I’m going mad!

I look forward to solving this. ?I can give you site access if that helps.

the message i get from imac when i right click the ‘link’ for the phone number is:

“There is no application set to open the URL x-webdoc://05E93108-EF2F-497A-9FC4CD08A2F7A340/%E2%80%9Ctel:063553210%E2%80%9D. Search the app store for an application that can open this document, or choose an existing application on your computer”

When i attempt to open the ‘link’ for phone number on my iphone, it just does nothing.

Hi @yvonnevanleeuwen,

Thanks for all the details!

Considering the screencast that I shared in my previous message, you should be able to add a link to a phone number. Please know that I use WP Mail SMTP and SendLayer on that site in the screencast.

This issue might be because the link is being changed by the solution which sends emails from your site. Possibly, a PHP mail function.

To resolve this issue, you can try with an SMTP plugin on your site. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps!

Hi again Ralden, I added the wp mail smtp using Brevo on Friday. (Today is Monday). The email sending is a little slower than on some of my other sites (using that plugin), takes around 1 minute to appear in the inbox. The ph link is still not clickable, even though it looks like a link. I’m quite stumped as to why it isn’t working. Any other suggestions please?

Hi @yvonnevanleeuwen,

Thanks for letting me know!

To take a closer look into the issue, can you please share the exported file of the form? That will help me to check why is not working in your form.

Thanks!

I’ve now saved the file, but I’ll need an email address to send it to you? Not wise to post publicly, surely?

Hi @yvonnevanleeuwen,

Please know that the forum guidelines prohibit sharing an email address here.

If you don’t want to share a link for your file, you can share it through our contact page. Please use the “I have a basic question” section, inform the link for this topic, and request to redirect the ticket to Ralden Souza.

After receiving the file and verifying the issue, I will continue the conversation here.

Thanks!

Hi @yvonnevanleeuwen,

We haven’t heard back from you in a few days, and I haven’t received any ticket from you, as indicated in my previous message.

So, I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!