Creating Account

Hey @mbkidthings

Thanks for sharing this with us and for all the work you’ve done so far here. I’d like to help investigate this with you.

First, I’d like to try and replicate the behavior you’re experiencing on the site being unable to create an account. To get full context on the situation, can you share the site’s WooCommerce System Status Report? That can be found under WooCommerce > Status, as described here in WooCommerce’s documentation: https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/

Additionally, can you provide a step by step workflow leading up to being unable to complete the register form?

Thanks in advance for this. I’ll keep an eye out for your reply.
– Malachite

Hello Malachite @mcsupport,

Here is the WooCommerce System Status:

### WordPress Environment ###

Home URL: https://www.monikabriggs.com
Site URL: https://www.monikabriggs.com
WC Version: 3.2.1
Log Directory Writable: ?
WP Version: 4.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.30
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.27.1

SUHOSIN Installed: –
MySQL Version: ? 5.5.51 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.2.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 8.84MB
Database Data Size: 7.77MB
Database Index Size: 1.07MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_aws_index: Data: 0.30MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB
wp_comments: Data: 0.00MB + Index: 0.01MB
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 2.55MB + Index: 0.10MB
wp_postmeta: Data: 2.19MB + Index: 0.61MB
wp_posts: Data: 2.62MB + Index: 0.17MB
wp_queue: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.01MB + Index: 0.02MB
wp_terms: Data: 0.01MB + Index: 0.02MB
wp_term_relationships: Data: 0.04MB + Index: 0.08MB
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wp_usermeta: Data: 0.01MB + Index: 0.01MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wdi_feeds: Data: 0.00MB + Index: 0.00MB
wp_wdi_themes: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 480
customize_changeset: 1
mc4wp-form: 2
ml-slide: 18
ml-slider: 2
nav_menu_item: 25
page: 38
post: 1
product: 74
product_variation: 325
revision: 841
shop_coupon: 1
shop_order: 3
wafs: 1
wcs_slide: 1
wpcf7_contact_form: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

Contact Form 7: by Takayuki Miyoshi – 4.9
Enhanced Text Widget: by Boston Dell-Vandenberg – 1.4.6
Flexible Shipping: by WP Desk – 1.9.10
MailChimp for WooCommerce: by MailChimp – 2.0.2 – Not tested with the active version of WooCommerce
MailChimp for WordPress: by ibericode – 4.1.10
Meta Slider: by Matcha Labs – 3.5.1
Pinterest RSS Widget: by bkmacdaddy designs – 2.3.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.3.1
Scroll Back to Top: by Joe Sexton – 1.1.3
WP Canvas - Portfolio: by Chris Baldelomar – 1.3
Galleries by Angie Makes: by Chris Baldelomar – 1.63
Shortcodes by Angie Makes: by Chris Baldelomar – 3.42
Instagram Feed WD: by WebDorado – 1.2.8
WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.0.4 – Not tested with the active version of WooCommerce
Woocommerce Gift Wrapper: by Little Package – 2.0.5 – Not tested with the active version of WooCommerce
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.6.0 – Not tested with the active version of WooCommerce

WooCommerce Product Image Flipper: by jameskoster – 0.4.0 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.8.1 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.2.1 – 3.2.2 is available
WooSwipe: by Website Design – 1.1.6.6
WP Instagram Widget: by Scott Evans – 2.0.0
Image Widget by Angie Makes: by Chris Baldelomar – 1.7
Insert Code by Angie Makes: by Chris Baldelomar – 1.2
Pinterest Widget by Angie Makes: by Chris Baldelomar – 1.3
Self Hosted Updates by Angie Makes: by Chris Baldelomar – 1.4
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.2 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #75 - /index.php/shop/
Cart: #76 - /index.php/cart/
Checkout: #77 - /index.php/checkout/
My account: #78 - /index.php/my-account/
Terms and conditions: #44 - /index.php/terms/

### Theme ###

Name: Gentry - Premium
Version: 4.55.1
Author URL: https://angiemakes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: gentry-premium/woocommerce/single-product/product-thumbnails.php

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

### Braintree (PayPal) ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

As far as what to do to recreate the problem:

– download the plugin, activate it, connect store. the store is connected properly and the popup form works (which I love).
– Go to this page: https://www.monikabriggs.com/index.php/my-account/ (this is the woocommerce account page)
– under Register, enter email address
– start typing in a password, and the Register button becomes inactive, no matter how long or complex the password is. The user simply cannot create an account.

When the plugin is not enabled, the Register button is greyed out until the user creates a sufficiently complex password, then becomes usable.

Thank you!

Monika

Hey Monika,

Thanks for writing back with this detailed information. I took some time to analyze the Status Report and do some testing and here’s what I found.

I was unable to replicate this behavior by taking those steps in our testing environment. This was tested with a very minimal environment setup, and I was able to enable Registration in the WooCommerce settings and successfully create a password and click the Register button.

I looked over the Status Report to get a look at any factors at play with this specific environment you are working in. I noticed that the PHP and MySQL for this site do not meet the minimum requirements recommended for expected behavior with the plugin. Currently, the plugin requires PHP 7+ and MySQL 5.6+, as noted here in WooCommerce’s Server Recommendations.

Unfortunately, it will be necessary to upgrade the server to meet these requirements before we would be able to troubleshoot things further from here. If you are not in a place to upgrade this, then I might suggest deactivating the registration form on the My Accounts page for the time being until that upgrade is feasible.

If you are able to upgrade the server and are still seeing this behavior, or if you do have any other questions in the meantime, please feel free to write back and let us know.

Thanks,
Malachite