Creating zip files for 4 days and not complete

I’ve stopped the backup and tried again. It failed. I sent an email to support. Now what should I do?

I have this problem as well. Did you ever find a solution?

I had this problem as well. Database backups were working fine but not complete backups. I thought maybe the script was timing out or running out of memory or something, so I tried setting a higher memory limit in my hosting’s php.ini. I also found a suggestion elsewhere to increase the max_execution_time and max_input_time, and have just successfully done a complete backup with the following settings in php.ini:

memory_limit = 256M
max_execution_time = 120
max_input_time = 120

That was one of many sites on the same host so I’ll report back if any larger ones require different settings. You may need to ask your web host for assistance with this.

I’ve got this problem too, but I see that the developer hasn’t replied in 7 months. Not a good sign.

Hey guys,

Sorry for the lengthy delay in reply.

So the issue maybe different for all of you. But there are some things you can do to try.

Take a look here: https://bwp.hmn.md/support-center/troubleshooting/#bkpspin

I also recommend you Enable Support and reach out with us this way.

Cheers,
Owain