Credit Card and Order Detail page keeps Loading

Hey Shelly,

When looking at your checkout page, I see there’s a JavaScript error showing:

Since the payment section and order overview sections are both powered by JavaScript, it explains why it just keeps on spinning. In terms of “why” that’s happening, we’d need to do some further troubleshooting.

To get started, please do the following:

• Share a copy of your status report as found under WooCommerce > Status
• Confirm whether you’re seeing this with other payment methods as well (e.g. BACS) or just the Authorize.net one that’s currently active?

Thanks!

Yes I am getting it with all Payment Options

` WordPress Environment
WordPress address (URL): https://xpertaccessories.com
Site address (URL): https://xpertaccessories.com
WC Version: 9.1.4
Legacy REST API Package Version: ? 1.0.4
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: 6.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
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PHP Version: 8.1.27
PHP Post Max Size: 512 MB
PHP Time Limit: -1
PHP Max Input Vars: 3000
cURL Version: 7.68.0
OpenSSL/1.1.1f
SUHOSIN Installed: –
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Max Upload Size: 512 MB
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DOMDocument: ?
GZip: ?
Multibyte String: ?
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Learn how to update
Admin
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Newest: 2024-08-12 05:02:40 +0000
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Newest: 2024-08-09 22:45:03 +0000
Pending: 7
Oldest: 2024-08-12 08:03:55 +0000
Newest: 2024-08-19 03:18:17 +0000 Status report information
Generated at: 2024-08-11 23:16:22 -06:00

Waiting here.. for your response

Hello Shelly,

Thank you for your reply.

I searched Error 418 on the internet and found websites hosted with Dreamhost have faced this error.
Here are some references:
Link 1, Link 2, Link 3, Link 4

This error code is rarely used and in this case, Dreamhost uses it for issues related to mod_security.
For more details check this page.

I suggest you contact Dreamhost support and ask them to resolve this issue.
Let me know about their response.

Best regards.

Ok thank you

I was having the same problem and disabled the Web Application Firewall as noted in the link Zubair mentioned (check this page) and it resolved immediately.

Waiting to hear more from Dreamhost about why this conflict happened.