Credit Card Box Not Showing During Checkout

  • Resolved ghostvapors

    (@ghostvapors)


    2 years, 3 months ago

    Hello! We have been experiencing issues in regards to customers not being able to input credit card information. When selecting the Credit Card Option during checkout, it opens a small blank section below and doesn’t ask for card info, date, etc.

    We are up to date with WordPress, using Woocommerce through Square. I spoke with the Square support team and said it was more or less a WordPress issue. Looking forward to some helpful information! Thanks again!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @ghostvapors!

    Thank you for reaching out.

    I checked your site and confirmed the issue: when you select the pay with credit card option, it doesn’t display any fields to enter the card information.


    Image URL: https://i.ibb.co/GCwg8n9/mkasdkn.png

    And when you try to proceed, it displays an error message.

    I think this could be related to a conflict between WooCommerce and your theme or another plugin; an outdated or malfunctioning code could be interfering.

    As a first step, and to be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce and Square, and then check again if the issue persists.

    If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

    If you don’t perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation of how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    Thread Starter ghostvapors

    (@ghostvapors)

    Hey @judagutor! Thank you So Incredibly Much! I followed your instructions and believe I may have figured it out by disabling all plugins. It appears one of the plugins is causing this box to disappear. Are you able to verify this on your end? Thanks again a bunch!!!

    Mike

    Hey Mike!

    You are welcome; I’m glad you found the culprit of the issue ??

    I checked your site on my end and can confirm that the credit card fields are now displaying correctly.


    Image URL: https://i.ibb.co/kx5SY7Z/nkafjkna.png

    In this case, you can reach out to the developer of the plugin causing conflicts on your site to work towards a solution.

    Cheers!

    Thread Starter ghostvapors

    (@ghostvapors)

    Finally!! Someone that knows what they’re talking about! Thanks again Juan for the super quick response and dedication you have to WooCommerce Support! For the Record, This was the Siteground Optimization Plugin. This Plugin ended up causing it to not display properly. Thanks again for all your hard work and dedication! We greatly appreciate your help! Not sure where we would be without your help!!! Much Thanks from the Ghost Team! <3

    Mike
    Ghost Vapors

    You are very welcome Mike, I’m glad we were able to help ??

    Thank you for sharing more about the culprit of the issue with the community.

    If you have a moment, we would love it if you could leave us a review:
    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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