‘Credit Card / Debit Card’ description

Hey @gavintbh

By default, the description shouldn’t change when you switch between payment methods — it should always say “Credit card / debit card”, as you can see in this quick screencast:

Image link: https://d.pr/i/i1VULe

Can you share a link to your site so we can see what the issue might be?

• This reply was modified 3 years, 2 months ago by Senff.

Hi Senff – you can see it on my staging site: https://www.staging2.casamo.co.uk/. If you add a product and checkout, you’ll first see ‘Credit Card / Debit Card’ then click on another payment option and that changes to ‘WooCommerce Payments’.

Hi @gavintbh ??

Thanks for sharing your Site URL with us. I was able to replicate that on your site but not on mine.

Could you please try Testing for conflicts using the recommendations made here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If that does not help, please could you share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

### WordPress Environment ###

WordPress address (URL): https://www.staging2.casamo.co.uk
Site address (URL): https://www.staging2.casamo.co.uk
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
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WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: ?
WP Cron: –
Language: en_GB
External object cache: –

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cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

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WP Crontrol: by John Blackbourn & contributors – 1.10.0
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.7
WPFactory Helper: by Algoritmika Ltd – 1.3.1
WP All Import - Yoast WordPress SEO Add-On: by Soflyy – 1.1.8
Zendesk Chat Widget: by Zendesk – 1.4.18

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Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.43

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
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Taxonomies: Product Types: external (external)
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Connected to WooCommerce.com: ?

### WC Pages ###

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Basket: #308 - /cart/
Checkout: #309 - /checkout/
My account: #310 - /my-account/
Terms and conditions: #562 - /terms-and-conditions/

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Name: Shopkeeper Child
Version: 2.9.24.1590747376
Author URL: https://www.getbowtied.com/
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Parent Theme Author URL: https://www.getbowtied.com/
WooCommerce Support: ?

### Templates ###

Overrides: shopkeeper-child/woocommerce/archive-product.php
shopkeeper/woocommerce/checkout/form-coupon.php
shopkeeper/woocommerce/checkout/form-login.php
shopkeeper/woocommerce/content-product.php
shopkeeper/woocommerce/content-single-product.php
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shopkeeper/woocommerce/single-product/add-to-cart/simple.php
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ppec_logo_image_size: 
ppec_header_image_size: 

### WooCommerce PayPal Payments ###

Onboarded: Yes
Shop country code: GB
PayPal card processing available in country: Yes
Pay Later messaging available in country: Yes
Vault enabled: Yes

### Action Scheduler ###

Complete: 18,672
Oldest: 2021-08-04 03:30:27 +0100
Newest: 2021-09-02 13:15:55 +0100

Pending: 3
Oldest: 2021-09-02 13:30:55 +0100
Newest: 2021-09-09 09:35:49 +0100

### Status report information ###

Generated at: 2021-09-02 13:23:10 +01:00

Use contact form for backend access, if needed.

Thanks @gavintbh for the System Status Report. Can you please confirm that you have tried Testing for conflicts using the recommendations made here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/?

If the issue still persists while you’re using a default theme like Storefront, WooCommerce, and WooCommerce Payments and the other plugins are deactivated, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
?
Please include a link to this forum thread, so that we can keep track of what’s already been done.
?
We will be able to help you further there.

Hi Ahmed – the problem still exists when I switch to Storefront. It wouldn’t be possible to test if I disabled WooCommerce and WooCommerce Payments(?!)

Hi @gavintbh,

It wouldn’t be possible to test if I disabled WooCommerce and WooCommerce Payments(?!)

You will have to disable all other plugins except WooCommerce Payments + WooCommerce.

– More about it here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hi @gavintbh,

It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

Cheers

Hi – this isn’t resolved, I’m afraid. I just haven’t had time to test by disabling all plugins yet, etc.

Hey @gavintbh

Please let us know after you’ve been able to do the conflict test.

This thread will be closed again after 7 days if we don’t hear back from you.

OK, I can’t even get WooCommerce Payments to show now so I’ve officially given up! I’ll stick with what I already have.

Hi @gavintbh,

OK, I can’t even get WooCommerce Payments to show now so I’ve officially given up! I’ll stick with what I already have.

Sorry to see you’re encountering this issue, if you wish to stay with what you are currently using that is of course totally up to you and what works best for you.

If you’d like us to continue trying to assist please tell us just a little bit about what has happened since you last updated us. For example, were you performing the conflict test and the plugin no longer shows up, or did you encounter something else?