Credit Card declined

  • Resolved reddwork

    (@reddwork)


    7 years, 5 months ago

    i have the problem, that f.e. my credit card is declined (though i can pay with it without problems elsewhere) but the credit card of my company does work. (both visa)
    is there a possibility to avoid that other cardnumbers are also declined? or is it possible to switch off the check, as stripe checks the cardnumbers anyway?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, do you know why your credit card has been declined by Stripe payment gateway? If this is the case you should contact Stripe services about this issue.

    Thank you

    Thread Starter reddwork

    (@reddwork)

    no. i don’t know the reason. i was talking to stripe and they said, that the card, that was declined is not even in their dashboard visible. so it is for sure a matter of the plugin.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, thank you for reporting back.

    I have submitted a message to the plugin developers to investigate further your issue.

    Kind regards

    Plugin Author mra13

    (@mra13)

    The plugin sends the card details directly to the Stripe API. Stripe then tells the plugin is the payment was accepted or declined.

    The decline is shown in the Stripe payment popup box correct?

    If you log into your Stripe account, do you see the charge declined in the “payments” tab of your Stripe account?

    Are you using sandbox or live?

    Thread Starter reddwork

    (@reddwork)

    yes, in the payment popup box.
    i am live and in the payments tab is no information about the declined charge. just the one i did with another visa-card, that worked.

    Plugin Author mra13

    (@mra13)

    Does it happen with the one specific card or different cards?

    Thread Starter reddwork

    (@reddwork)

    i tried two cards. one is working, the other is not working.

    Thread Starter reddwork

    (@reddwork)

    just got the info from my bank, that my card was misused. so this topic is solved.
    thank you!

    Plugin Support mbrsolution

    (@mbrsolution)

    @reddwork, that explains your issue. Thank you for letting us know.

    Can you mark this support thread as resolved.

    Thank you

    Thread Starter reddwork

    (@reddwork)

    of course. thank you again!

Viewing 10 replies - 1 through 10 (of 10 total)
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