Credit Card Expiration notification

  • When a member of my site is on a recurring billing plan, how does s2Member handle a credit card that reaches its expiration date?

    Is there any way for me to set up custom notification emails to both the subscriber and myself when this happens?

    I already use s2Member->API/Notifications for custom email notifications for cancellation and deletions, but I don’t see anything there for this case.

    https://www.ads-software.com/plugins/s2member/

Viewing 5 replies - 1 through 5 (of 5 total)

  • That’s up to the payment gateway managing the subscription. I don’t think it would notify s2Member in that case, I’ll ask Jason.

    This is what he said:

    “They just result in a failed payment and s2 is notified about this. There are cases when a bank will just let it slide though; i.e. it doesn’t always result in a failure. If/when it does, the payment gateways trigger a failed payment notification to s2Member.”

    What payment gateway are you using?

    Thread Starter ZechariahStover

    (@zechariahstover)

    I am using PayPal.

    From my experience PayPal does send out a notification email to the purchaser when the credit card expires so that a new credit card can be entered.

    We were just hoping to be able to customize that message and provide personal contact to the client in case something went wrong.

    Plugin Author JasWSInc

    (@jaswsinc)

    > From my experience PayPal does send out a notification email to the purchaser when the credit card expires so that a new credit card can be entered.

    This would be the case if the buyer used their PayPal acct. to pay you; but in that scenario it is in PayPal’s control; to my knowledge; i.e. if the customer is connected directly to PayPal, they may get a notice from their PayPal account about a payment having failed.

    That said, I’m not aware of an any merchant-customizable email that is sent to a customer when their card expires. That’s something you could check with PayPal about though, just to be certain. There are many flavors of PayPal and I confess that I’ve not seen them all; across all countries either.

    > We were just hoping to be able to customize that message and provide personal contact to the client in case something went wrong.

    You may want to follow this: https://github.com/websharks/s2member/issues/243

Viewing 5 replies - 1 through 5 (of 5 total)
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