Credit card fields can’t be filled out

  • Resolved kevinfuret

    (@kevinfuret)


    4 years, 7 months ago

    Hi

    On my checkout page (with inline form) the credit card fields can’t be filled out. They are tiny in height and not active. The html just says <!– a Stripe Element will be inserted here. –>…

    I tried using the modal in stead, but then I just never get any place to enter credit card information…
    But I would also definitely prefer the inline solution.

    I tried different browsers but got the same result. Tried test mode and live mode – same result.

    Do you have any idea what could be going wrong?
    I hope you can help.

    https://ledroitpourmoi.fr/agence/produit/contact-avec-un-avocat/

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • @kevinfuret – I’m seeing a console error related to the ‘Cookie Notice’ plugin on your checkout page.

    Can you try disabling that plugin to see if the issue persists?

    – Joey

    Thread Starter kevinfuret

    (@kevinfuret)

    @jricketts4

    Thank you for your response!

    I have deactivated and I have no more js errors, but it still doesn’t work.

    It’s a custom theme, if that helps.

    @kevinfuret – This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thank you,
    Joey

    Thread Starter kevinfuret

    (@kevinfuret)

    Thank you for your response.

    I disabled all the plugins, the problem was still there.
    When I changed the theme to the storefront, it worked.

    So it’s my custom theme that causes the problem, is there a configuration to have a custom theme compatible with stripe?

    Thank you!

    @kevinfuret – there’s nothing specific that needs to be done in a theme to be compatible with Stripe. Any number of hooks being used in your custom theme could be causing the issue.

    I would suggest some detailed troubleshooting with your theme. You can comment out certain lines to see if the issue is resolved at any point.

    Since this is a theme related issue, I’m going to go ahead and set this to resolved. Feel free to open a new thread if you discover a new issue related to Stripe. Thanks! ??

    – Joey

Viewing 5 replies - 1 through 5 (of 5 total)
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